Thread regarding Cox Communications layoffs

There is a reason we are cold Technical Support. We are here to help solve issues, not just be another sales team with a fancy name. I knew some sales will be involved when I joined Cox, but I was never told this would represent the majority of my work. I would really appreciate it if I could focus on the thing I was - supposedly - hired to do. Like this I won't be surprised if I am let go for not making enough sales - something that was not supposed to be a measure of my work in the first place. /rant