Last week I was summoned into a meeting for HR team members. Long story short, Wells Fargo is letting go about 40% of us.
From what we were told in, Wells Fargo is discontinuing phone support for team members and managers.
All support for the bank will be done by online tools, forms, documents, etc. I have a feeling that most of the work that humans have to do will be routed to Wells Fargo India, there you have it.