I find that working for DirecTV is such a challenging and often NOT very rewarding job. I feel sorry for the long time customers who have given their loyalty to us. Tech Support is supposed to be there to assist with their needs especially when we provide them with a product that is faulty. So instead of trying to help them, we end up pushing any and all deals/offers that we’re required to pitch.
Sometimes we are able to make the sale that increases their payments by an amount that most likely they couldn’t afford in the first place because if they could - they’d already have those upgrades. It’s sad how much with this company all that matters are sales and not the customer’s needs.