It is confirmed today March 5 @Noon Eastern US, all full-time HPE Field Engineers (Customer Engineers, Datacenter HW Specialists, Installation Engineers) will be outsourced to Unisys in the Americas. The actual details are not published, but the transition begins in May 2018 thru October 2018. Talks with Unisys began in Nov 2017. HPE East Geo Director stated 300 people in his org would be outsourced including several managers. Its not a "layoff" but outsourcing. No WFR packages to be offered.
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Former HPE tech still working for Unisys here. I'll try to remain as objective as possible.
HPE is responsible for providing a clean case - correct parts/ETA, correct customer appointment window, action plan, etc. This is driven mostly by offshore L1 CSC. As a 3rd party, we have to do the repair asked of us at the time requested, unless the end-user says otherwise. As such, this led to us making repairs we know from experience won't fix the issues or being met with a locked door because HPE insists that the customer we know never does weekend work "definitely said they wanted service on Saturday." This leads to multiple visits because the CSC has to follow their script instead of listening to the techs that have worked with these customers and equipment for years. We've had cases go to 7-8 visits when they should've been easily solved in 1 or 2. Keep in mind HPE pays per visit, so it would be in their best interest to get things solved in the 1st visit. It also seems HPE wants us to have the same QoS, customer service, and follow-through as we did when we were badged employees.
Unisys has had a bunch of field service layoffs and many of my HPE colleagues are mass-exiting after they get their 1-year bonus. There's probably half the HPE people here from what came over. We're supposed to be cross-training, but HPE has the most advanced portfolio out of their vendors. Many of the legacy Unisys techs are used to working on desktops/laptops/printers/low-end servers. They're flying HPE people around the country because of shortages of storage trained people. Standby has become crazy, some people working 24/7. The whole DHS and DCIS roles are still this awkward thing that Unisys doesn't know how to handle.
Customers aren't happy. But its not because of Unisys, at least until they start getting techs they aren't used to seeing. It's because of the aforementioned HPE issues. They hate that appointments are incorrect. I can't tell you how many times I've heard "I told HPE I wanted it at X time, why are they sending you now?" They hate that repairs are taking days because the CSC is incompetent and we can't correct for that anymore. Yes, let's assume we got 3 separate DOA parts before thinking it might be something else. Yes, Unisys does have resource issues, and eventually, HPE will realize that. But until then, HPE is making HPE look bad. Customers are taking note.
Oh, and did I mention both sides are currently renegotiating the contract?
any feed back to share on how service for HP is going with Unisys?
are you getting competent HP Trained guys or you get 3rd party 1st level tech coming down on site?
I'd be curious if anyone currently working at HPE can comment on how this is going now that we're ~6 months into the outsourcing. Needless to say from the Unisys side of things, both companies seem a bit hostile towards each other. Lots of nickel and diming, constant changes to processes, accusations, etc. I can't see this turning into a happy partnership like Unisys has with Dell/EMC or even lasting long term without significant changes. We've had a few customers in our area swear off HPE equipment strictly based on the lowering competence of HPE support.
"After Bill Dave the slide began"
CF scuttled the HP way as soon as BH was buried. It was the beginning of the end.
I was checking out some job boards and it looks like Tech Data is hiring for similar roles throughout the country if anyone is still looking.
I am the head of I.T. for a manufacturing company with products in 24 countries on 5 continents. I have had service contracts with HP for 26 years. I FIRED THEM!
I started working for HP in the Bill/Dave ERA. Excellent company very family and customer satisfaction oriented. After Bill Dave the slide began (The reason for change was the Old value system..HP Way could never survive in the new market conditions) well it appears the new direction has led to it's demise. I retired in 2012 after 34 years frustrated and disillusioned with the "Company Line"
The Evil Galactic Emperor Xenu wanted us to drink the poison Kool-aid, but he is trillions of years dead by now, Praises Be to L. Ron Hubbard and to Our Hero, David Miscavige!
Lit it also be known that even your HPE Emperor Nero doesn’t want you to drink the poison Kool-aid, cause that would ruin your value as productivity units! He just wants you to drink the metaphorical Kool-aid that says that HPE will survive much longer at all!
Finally, let all who here beware, the NEW threat, as we have recently just now learned from Our Hero, David Miscavige, is the “Cruel Galactic Emperor Zebu”! BEWARE!!!
@emperor xenu Please tell me that you guys are going to go ahead and drink your cyanide laced Kool-aid already.
"Cleared CEs/DHSs got offers without interviews and received a lateral offer with a nice sign on bonus."
"Cleared" CEs/DHSs??? You ain't been really-TRULY "cleared", baby, unless you've been "cleared" by the Church of Scientology! Scientology practically OWNS the REAL meaning and salvation inherent in the word "cleared"! So come on and see us at http://www.scientology.org/ and donate a mere few thousands of dollars to us in strictly voluntary donations, and you, too, can be TRULY cleared from all of your many-many engrams! Flea NOW, from the wrath of the Cruel Galactic Emperor Xenu! You have NOTHING to lose, other than your chains!
(Let it be know, Emperor Xenu is even WORSE than Emperor Nero)!!!
@S2ziiuh-yrov Cleared CEs/DHSs got offers without interviews and received a lateral offer with a nice sign on bonus. My guess is the rest of us will know on the official "offers extended" date. I would bet heavily the remaining offers won't be as good.
Anybody heard of anyone getting hired by unisys yet..
@S2ziiuh-urkv - not yet, seems like exEMEA cluster is bit harder to set up due to margin-on-margin situation with vendor so some countries won't actually migrate to new setup. Also Mehtap left abruptly to DELL/EMC and she was VP for WW GSD Transformation. She was probably forced to do something very bad and hence she left
any news on Europe countries ? and non- CSD countries?
Just a warning to those that think Unisys will be run independently from HPE, don't think that at all. During the Unisys interview, several HPE managers were present.
So for what it's worth, this is the only way HPE can reduce and hire people at a reduced rate.
Consult a lawyer before taking any offer from Unisys, the hiring process is biased against old time workers!
I am also a long time CE 30+ years and will be kicked to the curb with the others it looks like. I was honnored to work with a team that went above and beyond daily to help a customer and keep HPE's name up front with the customer. Beware those left in the ruins of this cut loyality seems to be a one way street with HPE. HPE just wants to manufacture and sell that's it. So those in support will be next they have done it before they can completly move that all out to out sourcing as well. Those in the ivory tower will continue to pile up the bodies to make another billion dollars until there are no more bodies and then they move to another company and start over again! Just snother day in the American dream.
Sorry folks, this is the end of the road. Long time Tandem then HP Senior CE, I was smart enough to align with HPI and have a great career now. I saw this coming 2 years ago. Poor management from the top down in the Enterprise business from the beginning, they never understood MC or Enterprise support. They never got it and now this is the result. Best of luck to my brothers. There was a dream once and it was TANDEM............
"Customers are moving to plane Jane “nonproprietary” servers with self-repair."
No - Customers are moving in droves to the cloud. AWS now goes far beyond just offering a bare metal substitute and has very cool interoperating services that go way way beyond anything that HPE or Dell or Oracle (Sun) etc offer. Better security than anything in-house also.
just smile it only gets worse
The only people who are guaranteed jobs are those who hold federal clearances who are residents for federal teams. It was mentioned that they are receiving the same pay as they currently do, with compensation for lost vacation days, certain benefits. You carry over your tenure as well. Looks like only the federal teams are safe.
Attended a UNISYS town hall this week. UNISYS made it clear to HPE CE's there won't be any "job offer". They need to register on the UNISYS website and fill an "Intent of employment" form. They might be called back to interview for a job eventually.
CE Laptops and mobile phones are being transferred over UNISYS, even if you don't land a job.
These are rough times for affected people.
Good luck to everyone
Time to Unionize, a week without Techs would turn things around!
over 17 yrs with HP and this is what we get. we are not even CE's, we are considereed L1 engineers that work specifically on the desk only (just like an L2 engineer) we don't go to site to replace hardware but yet HP decided to classify us as CE's/Field Engineers instead of changing our titles to L1 engineers.
Feel sorry for all you guys :(
We CE's (UK) were all moved from hpe to CDS in 2009
Lost final salary pensions etc etc in the move
Company was never the same once Carly came in
HP WAY - lost its way completely never to be heard of or seen again
I think HPE was the last server vendor to still have their own field techs...
Customers are moving to plane Jane “nonproprietary” servers with self-repair. Won’t be long until Unisys is out of a job replaced by the folks in facilities who, cut the grass, dump the trash, and change the light bulbs.
"All seems fair we get the shaft and Meg walks away with 50 some million dollars. I used to have a great respect for this company, not anymore."
And all for a job that the analysts are saying that she wasn't qualified for in the first place.
HPE Techs would be wise to consider alternate (not Unisys) long term employment if its available.
The services and contracts that are left, are maybe good for another year or two at the most.
Then the bloodletting is going to happen all over again.
Sorry to hear this guys (from a long-time Unisys tech). We are no better. Constant cutbacks. No raise for over 11 years. Downward slide continues.
Here is another kick in the nuts, the internal strategy name for this process was called HPE Pointnext, now after all this change, the new name is HPE Complete.
Like Trump, the winning never ends for this Company! WTF, I really hope they crash and burn hard!
Talk about a kick in the nuts. Antonio Neri put his name to this and sent it out as an Employee to Employee recognition one day after the "news":
For everything you do that reflects our values—and for any part you had in making our first Employee Appreciation Week meaningful—thank you! Although Employee Appreciation Week has ended, it marked the beginning of a movement at HPE. Saying thanks to each other on a regular basis can make a big difference in our culture, our company, and our success. So let’s keep the momentum going and the appreciation growing. I’m honored to be your leader. And I’m excited to see what we will do together. Thanks again, Antonio
Now talk about being insensitive, or not knowing what is going on! Clueless!
I retired from HP in 2012 after 29 years as a CE (customer engineer). I have seen the old HP and I've seen the new HP. The new HP is but a shell of the old, and it seems to me that HPE is in a slow death spiral from which there may be no recovery.
"Working at HP(E) there was always a culture for career advancement and self improvement..."
Ha-Ha! For many years now, at least a decade, "career advancement and self improvement" has meant (thanks to "forced distribution performance reviews" which the mis-management is FORCED to lie about; it, ahem, "does not exist") has meant that you MUST MAKE YOUR CO-WORKERS LOOK BAD, so that YOU can look good!
This has been THE central sin (and lie) of the top mis-management, that has turned HP (and then HPE) into a an office-politics snake-pit, first, and then, as an inevitable (in-evil-ill-able?) direct by-product result, a dysfunctional and money-losing, self-destroying, festering abscess of necrosis!
Working at HP(E) there was always a culture for career advancement and self improvement, working at Unisys is going to be the end of the road for many careers.
Now the worry is starting to set in. I knew that HPE was losing ground at many government and businesses near me, and knew that it would hit my local work force eventually, but never expected this. Business is really bad for HPE, and word of mouth will make it even worse.
FYI - I reported that this was coming about 20 days ago
See my post:
I am not bragging but just telling you that this was a known fact
Yes @S2ziiuh-1gek, it s---s sh--, but the customers aren't willing to pay for this level of service any more. Most of the enterprise hardware is at the end of service life and HPE is getting out before the money dries up even more.
For someone that has been a dedicated engineer at Hewlett Packard-HP-Hewlett Packard Enterprise for many years, this "outsourcing" and no WFR package or get hired (maybe) at Unisys for much lower pay and benefits. ...basically S---S!... What a way to treat their formal employees. HPE still to this day doesn't understand what a Datacenter Hardware Specialist does and the proactive delivery they have provided for their Datacenter Care customer base for years. All seems fair we get the shaft and Meg walks away with 50 some million dollars. I used to have a great respect for this company, not anymore.
I am still unsure what are the options as a CE. HR hasn't provided much useful information. Will HPE offers all CEs a package if they choose to leave and not joining Unisys? I also heard from the management that if we are selected by Unisys but we choose not to go there and that will result in resignation without severance I assumed?
Pay and Benefits is substandard at Uni