I was with that company for almost 10 years and the best thing I have ever done was taken a chance and left. I was fired once for calling out my DM (who got the DM job based on his stores sales numbers, not based on knowledge) for giving a 65" and Xbox 360 over the counter to a couple who filled out about 10% of their rental application. This was done while I was on Vacation and of course the people stole the merch. When I confronted him about it I was told to hand over my keys. A month later the a--hole was fired when they found out his old stores collection numbers were maintained with money collected from charged off accounts. Then he was rehired and put back into a district again.
This is why the company is going upside down. When I started in early 2000's the company cared about the customer, created a warm and fun environment, and promoted individuality. Now the expectation is to be a sales and collection robot and follow specific narratives when communicating with customers. Anything relating to customer appreciation is now gone and the morale of the employees is in the sh--ter.
This type of business caters to a specific group of people and most of these people do not relate well to the way that the company expects the employees to conduct business now. This could be a gold mine again but they need to really evaluate how they handle hiring, qualifying promotions, and how they communnicate with the customer base.
OP is @QKP8H9G-2hmqo.