Thread regarding Rent-A-Center Inc. layoffs

This is why the company is going upside down

I was with that company for almost 10 years and the best thing I have ever done was taken a chance and left. I was fired once for calling out my DM (who got the DM job based on his stores sales numbers, not based on knowledge) for giving a 65" and Xbox 360 over the counter to a couple who filled out about 10% of their rental application. This was done while I was on Vacation and of course the people stole the merch. When I confronted him about it I was told to hand over my keys. A month later the a--hole was fired when they found out his old stores collection numbers were maintained with money collected from charged off accounts. Then he was rehired and put back into a district again.

This is why the company is going upside down. When I started in early 2000's the company cared about the customer, created a warm and fun environment, and promoted individuality. Now the expectation is to be a sales and collection robot and follow specific narratives when communicating with customers. Anything relating to customer appreciation is now gone and the morale of the employees is in the sh--ter.

This type of business caters to a specific group of people and most of these people do not relate well to the way that the company expects the employees to conduct business now. This could be a gold mine again but they need to really evaluate how they handle hiring, qualifying promotions, and how they communnicate with the customer base.

OP is @QKP8H9G-2hmqo.

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Post ID: @T4GJu5m
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5 replies (most recent on top)

Thanks for shout out on that quote - that was mine. Anonymously of course.

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Post ID: @T4GJu5m-9sxt

I couldn't agree more..... "when you're so far ahead of others in your thinking you are viewed as the stupid one ." My experience was the same. The more knowledge you had or showed, the less you were liked and listened to.

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Post ID: @T4GJu5m-9wkf

Sadly this has become the culture of the company over the years.

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Post ID: @T4GJu5m-ayu

Agreed and well written. I felt the same way and was also booted for not blending in. I did not realize having an above average IQ excluded me from making decisions. For me it felt like the old Careerbuilder commercial when the monkeys are celebrating while the company is in the toilet. Sometimes I re-watch it to know I wasn't the crazy one

https://www.youtube.com/watch?v=M1owcncKCHg

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Post ID: @T4GJu5m-qse

Very well written and sadly true . I have never seen a company who had limited sight in regards to talent . Any opportunity to provide feedback in regards to improvement, somehow made you the enemy . Any business involved with collections is a challenge and requires a certain specific skill set. Excution was limited in almost every aspect , the core and ACN could never find a rythem . It just did not attract the required talent . For those that had actual experience , either homegrown or external were chastised .... when you're so far ahead of others in your thinking you are viewed as the stupid one .

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Post ID: @T4GJu5m-svn

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