Anybody afraid that what we are seeing happen with Sears now will soon be happening to us as well? I don't mean that we are in the same situation, but brick-and-mortar retail seems to be dying a slow death and I don't see any of the moves we are making right now as a company saving us from the same future.
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I worked for Sears for 18 years, and yes my store closed in 2017. Sears had their share of problems before Mr. Lampert bought Sears. He may have saved them years of not declaring BK. The short of the story, Sears messed up Sears. And it was about the metrics, get those credit apps, don't forget SYWR, Care Plans. Store2Home.
Most of the businesses fail because they make the mistake of being stuck in the past and not catching on to new trends. And anybody who thinks that brick and mortar stores aren’t dying is doing the same mistake
I worked at Sears 4 years. It wasn't so much about the customer but how to meet metrics. Unfortunately I am one of those people that you can easily ready my face. When I had customers tell me no, my attitude changed bc it was more than likely a write up. Yay for being threatened to get fired while at school and helping my mother pay our rent. It was all about metrics. They dont have an identity. The only thing I used to buy there was their childrens clothes.
It is the internet that is "promoting" the death of the brick and mortar stores.
Have you been shopping lately? Stores are a place for families to escape to when there is a heat wave or a big game is on TV and they are not interested. It is a social thing, people like to get out of the house and go somewhere for a few hours after work.
We have a small mall close to us where Sears once was and Target still is. The main reason Sears closed was that they were over priced compared to the other stores at the mall. I remember years ago looking for a blu-ray player and both Sears and Walmart had the same make and model in both stores. The Sears one was priced at $64 and Walmart was $48. I bought the cheaper one, of course.
Sears, like any store, has to learn to price their goods competitively or they will not survive.