Just watched virtually EVERYONE in Shop Your Way in their "meeting" to introduce them to their two cardboard boxes. It seems pretty clear SYWR is gone. I don't know how they intend to run it or if there is anyone left. Rumors are the call center is being gutted or closed too. But someone else thought it was being offshored to India. This freakin' company!
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Another person stiffed out of their paycheck. Just another day ~~at the office~~ on his yacht for Eddie
As a personal shopper I am angry. They owed me commission for October and claimed it in bankruptcy. Last month they showed they were sending a check but only half and holding the other half. Guess what- they sent nothing. I noticed for this month no sales showing at all so far and today I am no longer s personal shopper. This program literally took my pay and kept it. What a sham!
SYWR is a gimmick designed to push sales activity up so that the company can blunt poor sales numbers. What it never was was a serious revenue generator. In fact, the company gives away hundreds, if not thousands of dollars of merchandise to the eager beaver members of SYWR who will take free stuff all day long. They gave away perpetually renewing free trials in SYWR MAX for at least five years -- no need to pay. That two-day shipping often didn't happen in two days either.
Frequently, goods were shipped out from Kmart stores with whatever the store had available to use as boxes and packing material. I still have the photo of a Kmart shipment of one pair of socks that used a repurposed empty box of Keebler Fudge Cookies as the shipping container and the store's toilet paper as a poor man's tissue paper. That was CLASSIC Kmart. The in-store pickup program made use of myGofer shopping bags -- a concept that came and went several years earlier. They used the bags because they had a warehouse full of them. Other customers got items they never ordered or clothes in colors they didn't choose because the employee/store could be penalized for too many out of stock items. Two words: HOT MESS.
SYWR was the brainchild of Fast Eddie, and his minions held guns to the heads of associates to push people to enroll. When there were quotas, more than a few associates grabbed the nearest phone book and started enrolling people at random. If you carefully examine the metrics, you will find that the vast majority of SYWR accounts are inactive and have been for years. Many were never used. There are also eBay resellers and other scam artists that created dozens of accounts to collect more points to get more free stuff to resell. Those accounts are not legitimate either. In fact, SYWR has to invest a lot of money identifying and banning those fake accounts -- it is the only shopper reward program I know that bans first, asks questions later.
SYWR also alienates its customers, either when they are mistakenly banned (having a phone number associated with multiple older accounts, using the same IP address for multiple account sessions, etc.) or when other customers are stuck at the already slow registers as the person in front argues with the cashier over points and offers that don't work properly.
In fact, Sears.com and Kmart.com and their stores are notorious for redemption problems. Points offers don't work, don't get loaded to the account properly, are rejected for no apparent reason, or are simply inaccessible. Long standing members don't even bother contacting Sears anymore about point problems because they know more will be on the way next week.
I agree SYWR is worth $1 billion --- in surprise points or FREECASH, as they now call it. In real money, I think not.
In fact, enrolling in the program does not give Sears or Kmart any demographic information. You don't need to supply any to sign up. Your purchase history may be there, but a lot of people don't spend their own money at Sears or Kmart -- they use FREECASH and other promotional dollars and walk out with their free stuff and little else. I agree the program does keep aware consumers engaged --- if only to find out how much more free stuff they are going to get. The average shopper finds the program opaque and confusing, and most only discover its random benefits accidentally at the register or through printed coupons that spit out in big strips after buying something.
Have you actually visited shopyourway.com? It is a confusing mess pretending to be a shopping portal, social network, and personal shopper contact point. It does none of those things well and most customers never use it.
Like EVERYTHING else Eddie has done, he and his executives have done it BADLY. Let us count the failures:
Personal Mall Shopper
Alfie the Electronic Personal Shopper
There are many, many more. That Ayn Rand managerial atmosphere forces execs to come up with new schemes to stay noticed and compete for funding, but there is no time or care to execute the ideas appropriately and no money to market it properly.
So things like Alfie, which was Sears version of Amazon Echo or Google Home, was "on fire" priority-wise when it was given to a development team. But when the device was finished, it ended up on store shelves for about two months with ZERO marketing, then mothballed, clearanced and gone. It was also a very stupid idea. Push a button to leave the equivalent of a voicemail message to an offshore consultant about something you want to buy and then wait for someone to type you a series of questions over several days narrowing in on what you want, and then 3-4 days later giving you a recommendation and a request to hand over your credit card number to someone overseas for items that were usually more expensive than something you could find yourself in five minutes with a Google search. How could this have failed? By the way, Alfie was magnetized because you were supposed to put it on your refrigerator. If you left it on your desk, it erased the magnetic strips on your credit cards. That's my Sears!
Chief Commercial Officer of SYW is on a list of 18 positions Sears is petitioning the court to make eligible for bonuses. Current salary for that position $550,000, not including possible bonus. Prime Clerk document 766.
Upcoming cashback points payouts get automatically scheduled in the system when you complete the qualifying transaction. If they decide to shut down the points system, they could just stop offering new points-back deals while leaving it running with what you already earned continuing to pay out until the whole company shuts down. (But knowing Sears, they'll probably find a way to make more of their remaining customers unhappy instead.)
@W9XoBFu-oav said that STAC is a liability; I disagree. STAC is a necessity. Even the contract techs call STAC for technical support. The manufacturers really don't want to have deal with providing tech support. If for no other reason than they're made up of people whole build that stuff and we all know the people who build it don't know c-ap about working on it.
If anything, the field techs are the liability because a lot of them lack knowledge as many that could train them have disappeared over the years.
MSO is Member Service Organization I believe
I want my 25 bucks! Just kidding, so sad to see things end.
So if 90% of the SWY gone what abt the cash back who is going to manage the show.
Andrew Ingersoll hasn’t been CFO of SYW for a few years now. You’re right that he was laid off, but wrong about his position.
My manager has 4 reportees in SHC but she has 7 one on ones scheduled this morning. Are the mangers so overloaded with the layoff that any xyz person calls you in and tells u that u r fired. My goodness has it come to this !!
Member Service Organization
Don't insult the dumpsters
SYW has been a disaster since the day it was just a glimmer in Eddie and Leena's eyes. It has NEVER worked as designed but they kept beating that dead horse. What a dumpster fire.
I worked for Sears . Had points , spent them to get free items from Sears . I did so because I knew what was going to happen . The new deal Eddie is trying to work is with a liquidation specialist bank . For STAC employees , pay close attention ! The Techs have , and have had the same information you have , and have had it for years . The ones that call are lazy or do not want to try . This company is going to sell the property and the data base , the techs are going to have to do the work themselves . STAC is a liability , nothing more . It is a sad thing , but true , think about what is happening for your own good .
MSO? what is MSO
MSO layoffs will be announced later today. The majority of cuts will be at SHI support centers but there will be some reductions internally as well.
Sorry for the wrong forum but any news abt MSO?
" James Daley, Chief Product Officer – Shop Your Way and Andrew Ingersoll, CFO of Shop Your Way Brands were both laid off earlier this week and they lost their exec severance."
A step in the right direction but probably too late....
Well, James Daley, Chief Product Officer – Shop Your Way and Andrew Ingersoll, CFO of Shop Your Way Brands were both laid off earlier this week and they lost their exec severance, so that was a pretty big clue bad things were coming.
Keep us posted on what happens with SYW meeting. Thanks