Frontier is destined for Bankruptcy Court if they don’t sell CTF. There is a huge disconnect between former Verizon CTF Managers and implanted FTR Mangers. Verizon CTF Mangers are underminding the roll out of FTR policies thinking their Sigma 6 karate belts are worth a sh--. Stock holders need to understand the disconnect and know this is prohibiting FTR from advancing out of its giant hole.
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For a customer service orient company it is a must to provide an excellent customer service. Frontier is lacking that perhaps that's why customers are leaving Frontier?
This s—s, why doesn’t the president help this company
Wrong with the company is not attracting customers with their long wait times. As a stock holder of FTR, long waits over 5 minutes for customer support are a huge problem. If I didn’t own the stock, I am not sure how loyal I would be to stay with FTR. Think about how regular customers would feel to stay!
I never see frontier trucks in the neighborhood or on the roads anywhere. This explains why techs hardly show. The trucks are all parked at the frontier switching hubs. Yet they are laying off. Frontier still wastes so much on advettising. Whete does that money come from and why. Advertising doesnt work. People allready hate the bad will.
That's funny.. being a former manager with verizn and now a tech again with Frontier Texas has always been a state that makes this company Money not sure how how. California and Floridas numbers are but the problem is frontier cant run a damn company and why does Mcarthy still have a job ... Verizon stopped putting money into these areas way before frontier bought them and these jackass's didnt do their homework on the condition of the plant and over paid . Frontier is a poorly ran company
Well that's about as dumb as dumb can be all 3 CTF were cash cows for Verizon but step FTR Management and poor systems and oops what happened failing miserably. They remove good VZ management that as soon as they hit the market are snapped up by the Competition like Comcast , Charter and Verizon why because they know how to management. Problem is we need a top down rebuild. Question is does the Board of Directors have the Balls to remove all the rotting space taking Top Management from the CEO down and start fresh.
CTF will be the last area's that get sold off. They've already tried in a couple of areas, but FTR paid too much to start with, and no one is willing to bail them out.
Poor service, CEO getting fat rich while a company goes bankrupt, it couldn't last. Just feel bad for the lower level employees.
No internet (again) since 9am,over 13 hours.No live help info.They need to go out of business.
In response to the question of the sale of yards in California, yes they sold 11 properties.
The big question I have and I don't understand is why CEO McCarthy still has a job after 3 years of running FTR into the ground. Why are the board of directors or major shareholders not demanding this? Could it be that he's doing exactly what he's been directed to do?
I spent two months in call center where all we did were disconnecting service for CTF states and company acted like that was perfectly normal over 100 employees taking. Calls sad but this company was designed to fail and I think board has made millions and at the end of the day employees and customers suffer
Former VZ / FailTear guy here. I did linework, FiOS install / repair, copper install / repair and maintenance in my time there.
We got bought in 2010 as part of the FailTear 13. The day that acquisition closed is the day we all started going down hill. It took a few years to fully start the massive downward spiral because part of the FTR 13 was 12 states were still using the Verizon internal systems that WORKED. The day we cut over to FailTear systems things went south and never stopped.
Another thing FailTear did as soon as they got their hands on these states was to start selling on closed / capped DSLAMS. Verizon had closed / capped them for good reason. That reason was to provide a quality of service to the customers on it. FailTear filled every port which in turn resulted in massive amounts of congestion.
When we as techs brought this up to our General Manager, Area Manager etc we were told that we only provide "best effort" service. What a load of garbage.
Here's an example of why FailTear is bleeding customers and will continue to do so until they're broke.
DSLAM out of a certain office. Only capable of 768kbps / 128kbps due to the ancient equipment. They opened that bad boy up for sales and would tell customers "UP TO 7MBPS". People would sign up, get their self install modem in the mail and that install would fail for several reasons like they never sent a tech to provision the line to the customers demarc, never sent rack sheets to the CO to wire the port, never enabled the port etc etc.
So next they'd send a tech out to make it work which we did.
Next day customer would call in and complain about slow speeds. OF COURSE IT'S 768kbps download. Rep on phone would tell them some BS like oh you got a bad modem. We'll send you a new one which would never show. Customer would call back in a few days with the same complaint except this time they'd send a tech out to fix this slow line.
HOW CAN A TECH FIX A SLOW LINE WHEN IT'S ONLY PROVISIONED FOR 768kbps DUE TO THE CARD IN THE CO? You're right if you said this isn't possible. So now the tech would go tell the customer they're limited to 768kbps. Well of course this customer would be p-ss-d and try to cancel only to be transferred all over, hung up on, lied to etc. then get blind sided with an early termination fee.
Ya think this customer will EVER call FailTear for service again? Hell now.
Ya think this ex customer will tell anyone who will listen about their terrible experience? Yep.
Yes, there's going to be some who are on bonded DSL that have good service and some who are on FiOS that get good service.
Those are RARE. And even those customers they piss off by messing up their bill, screwing with their provisioning etc etc.
I could write a book on why they're going to fail.
Oh don't get me started on the CTF cutover. EPIC FAIL. Tens of thousands were totally out of service for weeks and some for over a MONTH!
As a former employee, I predict that Frontier will crash and burn and inevitably declare bankruptcy. I saw the company lay off huge numbers of good, qualified, hard-to-find employees that they had invested significant training in, just to bolster the company's bottom line. These weren't phone call takers and janitors - they were engineers, programmers, and managers. These kinds of qualified people don't grow on trees.
Frontier leadership would rather fire huge masses of employees in the hopes of somehow finding profitability rather than get rid of nearsighted leadership that doesn't have a clue on how to keep this company afloat. In the last four years Frontier stock lost 80% of its value, and thousands of employees have either been laid off or quit for more stable jobs. By clutching legacy landline telephone services and cable TV, Frontier is dead-set on going down with the ship while wireless and Internet television services continue to grow nationwide like an adolescent on steroids.
The smartest thing that Frontier shareholders and the board could do at this point would be to fire CEO Dan McCarthy and his lackey, CTO Steve Gable.
As a customer... the coper lines ... some are from the 50’s. 14 days for repair they claim. They don’t even reply to gov complaints or the media. They are billing customers for services not performed. Telling customers we can’t fix your phone if you don’t have a working phone to call you back at! It’s nothing but a criminal organization in my mind.
@Fromer Frontier employee
Hey dumb--s, are you saying if FTR kept on expanding FIOS is rural Oregon and Washington they would be good??? Because that is FIOS property they purchased in 2010. So your saying if they would have brought FIOS to the Roloffs and their pumpkin patch FTR would be great again??? FTR didn’t purchase CTF till 2015-2016. What the hell you talking about??? Verizon stopped expanding FIOS clearly in 2012 in CTF and only placed FIOS for small business, MDU and new track homes after 2012. You sound like a burned out IT washout that VZ hires from 2005-2007 who thought FIOS was rocket science but quickly found out your just a glorified cable guy.... Grow a set and become a lineman!
If Frontier didn't stop expanding the FiOS when they bought the Verizon properties in 2010 they wouldn't be in the sh-- hole they dug themselves in. Thinking they could squeeze out the last copper pairs and things would run smoothly. Trying to run bonded when the pairs they are using are sh-- and never invested in the proper maintenance.
They needed to not take all that bad debt from CTF, can't tell you how many millions of dollars Verizon kept on their books from accounts that should have been shut off years ago, a lot of big business accounts that went out of business up to 5 years before CTF but Verizon never closed.
Bottom line is this, FIOS is a Verizon product and works best when worked by the Verizon system. FTR does not have that system and was screwed over by VZ. At the end of the day if your a tech in the FTR footprint with 15 years or less you should be looking for another job. You will not be able to retire off of this. Cable companies are also getting hit hard with subscriber losses. Don’t be a dummy and see the glass half full. The glass is cracked, put the donuts down and become a electrical lineman. Like the saying goes, “Fireman Need Heroes Too”.....
It’s not sigma six. It’s six sigma and the once great ceo Jack Welch of General Electric instituted it at GE with great results. It was actually a tool for self directed organization. In other words, it taught and empowered the employee to run day to day operations and eliminate middle management. I know because I was part of it back in the mid 80’s. Then Verizon b--tardized the c-ap out of it. Those managers are clueless to its potential.
One thing people may not understand is FTR is really not investing in CTF FIOS at all. Nothing is really being expanded period when new apartments or residential neighborhoods are going in. The reason CTF FIOS might be underperforming is due to the staggering customer losses due the FTR incompetence with those FIOS customers at the cutover. If FTR had done a better job or anything at all for that matter, we would be in a much better place today. Anyone that disputes this has no idea what is actually going on with the company.
If chapter 11 is filed ALL contracts can be voided and have to be renogotiated to the what FTR would deem doable. Unless they all walk away they will be forced into major concessions. Good union busting tactic (just look back at the detroit -UAW mess). Makes you wonder, frontier has seemed to be handing out extensions like candy here the last year. They probably figure to keep the unions happy for now, and if it goes south, theyll all be voided anyway.
Several good points. But rumor has it the FL sale was done just to show in the future BK court, look we tried to sell to pay off debt but we could not get a buyer. In BK court you have to show proof of attempts made to reduce debt. Rumor has it FTR sold off a bunch of yards in California. Any truth to that? Does anyone know what happens to Pensions and current union contracts if FTR files BK?
My group was Verizon until 2010, and I trust most former Verizon people to run the company more than the "mom and pop" Frontier/Citizen's people and their foolish Windstream or Earthlink hires and the backward-thinking management in Rochester.
Its known now that Frontier tried to sell off FL this year to no luck. Nobody wanted to pay FTRs asking price. So another chance on the market will prob yield the same results. Nobody will pay a company in desperation asking price, so FTR will either have to cut their losses and bite the bullet to sell, or just hang on to their new dead weight and let it drag them to the grave.
The hard part is finding a company that wants to buy them. Companies don't want to invest in a company that has no future, why do you think Verizon sold. Everyone is using streaming now. People no longer want cable TV/phone. Stock is going down and will continue on it's downward spiral.
Sounds like it was a good idea until Charter bought Spectrum and ATT bought Direct TV. And now with 5G being launched it’s a “No Win” for companies like Frontier, Century Link, and Windstream. Looks like Frontier overpaid for CTF and the amount of money it cost to run CTF is destroying them. Frontier probably should just cut its loses and go back to basics.