I was laid off over a month ago, and DCEH has failed to update my employment status with Fidelity, making it impossible to access my 401K plan. I've tried calling and e-mailing HR1 more times than I can count, and cannot get a response and have never been able to speak with anyone live. And finding any meaningful contact info online has turned up blank. Needless to say, it's extremely frustrating. I thought about showing up in person to the address listed on our W-2 forms, but after a Google search and phone call associated to that address, which was a personal injury law firm, they had never heard of DCEH!? Does anyone have a valid number or e-mail contact for Dream Center?
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I STILL cannot get in touch with anyone, not even Dottore, nothing but voicemail messages. E-mails have also been useless, and yet DCEH is able to hold our Fidelity funds hostage because they simply won't update employment status. I can't afford to be patient any longer, more than a month has passed, which should be ample time to correct this issue! Can anything be done to make this happen, or do we just continue to piss and moan into the wind? What a shame that DCEH can get away with this, regardless of what little power or personnel they even have left!
"Stacey is still there. I’m dealing with unpaid hospital bills"
DO you have contact information on Stacey?
I would love to roll my 401k to an IRA. Unfortunately you have to be termed in order to do that. Which is the issue. I can't get DCEH to inform Fidelity that I have been terminated.
I was able to transfer the funds from my DCEH account to a new Fidelity IRA. DCEH has no access to this money, and I was able to decide what to invest in. The IRA has increased in value since that time. You might want to do this for now just to separate yourself from DCEH.
Stacey is still there. I’m dealing with unpaid hospital bills. 🤬
From talking to my financial adviser, Fidelity might be out of government compliance.
DCEH's 401k Plan Administrator is Chris Miller. Fidelity gave me this phone number for him. 412-918-2592. The number is out of service. Fidelity HAS to have current contact information on him. Just saying,
This is the phone number I got from Fidelity which is HR for DCEH.
1 888 471 3362
Let go before the date you mention in your post, OP. It took a few weeks (maybe a bit over a month) to get official work from Fidelity that I was no longer an active employee and could access and move my money. Hopefully, you are just experiencing this same delay and it will soon straighten out. If you look to posts a month ago, you might be able to track the time line between the early March layoffs and fidelity access. It was absolutely not immediate nor within a couple of weeks. But it did happen.
I still cannot get access to my 401k. Fidelity received a letter on March 29th from DCEH stating that the employees would be terminated in 5 to 7 days. Still can't get access to my 401k.
I had likewise come up empty with both DCEH and Fidelity for about a month after being laid off March 8th but about two weeks ago DCEH notified Fidelity of the termination status so your 401k can now be accessed and rolled over
You're best bet at this point is to reach out to the receiver directly at the Dottore Company. All the contact info you need is here: https://www.dottoreco.com/dream-center-education-holdings
I have been going through this since being let go in January and when I finally got in touch with someone at the receiver's office a few weeks ago, she said there was only one person left in HR, Stacie, but I have no idea if even she's there now.