What's the purpose of Verint besides extreme micro managing? There is a person on my team that is constantly out of compliance, doesn't do her cases, etc. She is still working and is seemingly feeling secure enough to not be working like the rest of us are (asking people if they need help, constantly worrying about appearing busy, finding tasks to do, etc).
I feel like it's to weed out people with low productivity scores (which they haven't adjusted correctly for our department yet), and then fire people, but they just hired 3 new people! There isn't enough work already, especially according to Verint, but even on my non stop days I cannot get to the goal set productivity score. Any suggestions are welcome. Thanks all!