Thread regarding Humana Inc. layoffs

VERINT

What's the purpose of Verint besides extreme micro managing? There is a person on my team that is constantly out of compliance, doesn't do her cases, etc. She is still working and is seemingly feeling secure enough to not be working like the rest of us are (asking people if they need help, constantly worrying about appearing busy, finding tasks to do, etc).

I feel like it's to weed out people with low productivity scores (which they haven't adjusted correctly for our department yet), and then fire people, but they just hired 3 new people! There isn't enough work already, especially according to Verint, but even on my non stop days I cannot get to the goal set productivity score. Any suggestions are welcome. Thanks all!

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Post ID: @ZCqhmyO

14 replies (most recent on top)

Verint's a game. One region I know of (I wrote the analytics) actually proved with readmit numbers & claims dollars that it was the length and frequency of calls that impacted the numbers. It was the quality of the interaction with the member that led to decreased costs. In the old days we actually had local access to the Avaya phone data, and could analyze the call data against CGX & claims.

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Post ID: @ZCqhmyO-19lko

Your "numbers" won't save you if you show gaps in verint. Just saying

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Post ID: @ZCqhmyO-oxrd

I agree with some previous posters in that if you're doing your work verint shouldn't really matter. However when you have a manager that begins to question/scrutinize every second of your day despite having good numbers, that's another thing. I now keep a daily log off anything that keeps me from calls. CYA is our mantra in our department.

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Post ID: @ZCqhmyO-nxzv

In reality, some HAH. CM may need a PIP. Coverage team was supposed to be for people to take PTO, but they are instead helping the same few people, week after week, month after month, with basic productivity. So these people still struggle to meet the minimum requiremenrs, even with 5 people helping, and others rarely if ever get help. I'm just trying to do what the other poster said; call call call and stay off the radar! Good luck out there!

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Post ID: @ZCqhmyO-czks

The verint micromanaging is the worst I’ve ever seen. Wow. Just wow. I do my work and help others and I’m questioned about what I was doing at a certain point of time? Maybe I went to the dam bathroom? Absolutely insulting.

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Post ID: @ZCqhmyO-aewb

@ZCqhmyO-5ymd Those days are coming to an end. Visibility to the metrics will level the playing field. If managers don't manage, they will be out. You can't hide things in this Verint.

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Post ID: @ZCqhmyO-6htf

Lets look at this. Its all on a curve. One person works really hard and has fantastic numbers. One person doesnt work hard at all. Its ok, her boss is her friend. they have years of knowing each other from previous positions/other places. Manager hires her old friends from her old place of employment. Nice cozy situation. Now when the numbers come out, One stands out and the others are mediocre, one is at the bottom. No body up above is really checking on what is going on below unless someone tells them there is a problem and it has to come from a manager as there is no communication from the bottom up. Only from the top down. One is excelling skewing the numbers for the rest. Its easier to removed the one who is actually doing the job rather than have to push the friends to work harder. Scam if you ask me. No one above knows the situation as they also came from the same institutions the rest came from.

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Post ID: @ZCqhmyO-5ymd

HR is to protect the company,not you...any HR person will tell you that

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Post ID: @ZCqhmyO-3hwa

I was at the top in my group getting the highest output. I also had lowest down time like 9%. I got myself a stop watch to make sure I logged back in and was never late on breaks. I worked through my wellness times to catch up. Often was given other people's rosters to catch up. I was fired for a missed keystroke basically. They have their favorites. I did well there for 6 years and moved to a different dept where the entire staff was from a hospital in the area. If one doesn't like you they all don't like you. They all know your business, nothing is confidential. One told me months before getting fired that "I am sorry what they are doing to you". Yep. Worst year of my life. Now just trying to find another job. HR is a joke. They work for the company. They don't help you. Manager manufactured issues with my work. That's what is k--ling me the most... the dishonesty.

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Post ID: @ZCqhmyO-3bqk

Yup...as one of my old bosses once said, just stay in your lane, focus on you and your work

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Post ID: @ZCqhmyO-2nxd

@ZCqhmyO-2xjl that is what I do. Just try to mind my own business, but all the fast workers are being cracked down on.

@ZCqhmyO-1snw correct, she should worry because she is basically entry level, but worked here for almost 8 years I think.

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Post ID: @ZCqhmyO-2aci

Just log on , sit and make your calls. Don’t worry about what others are doing, log in , call, call , call and log out.

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Post ID: @ZCqhmyO-2xjl

I’m guessing that person lives in a small market and is probably not at the top of the pay scale. Ppl living in larger markets were salaries are higher seem to be the more problematic employees and the target of this unofficial layoff.

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Post ID: @ZCqhmyO-1snw

Look out! Coaching plans and PIPs are coming. Already threatened due to Verint.

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Post ID: @ZCqhmyO-1fjf

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