If you've experienced the "help desk" lately, you might be interested in this post under DXC, MetLife's "Help Desk" provider. "Help Desk".
"Large Contract in US in jeopardy!
"I am in delivery. Have heard that the large BPS contract with MetLife is in jeopardy. The DXC general manager does not even know it.
"What a shame; this was a 1B Contract for over 10 years that CSC signed in 2016. Guess this is just another example of large contracts like BAE and American Airlines losing faith in DXC. For those dependent on working on the MetLife Account; get out of DXC or get reassigned."