Thread regarding Windstream Corp. layoffs

Churn Rate

I haven’t heard what the current churn rate is. However I can’t think it’s improving. That being said how do you restructure if customers are leaving faster than you can sign up new customers.

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Post ID: @Zq7i5WK

8 replies (most recent on top)

In the northeast we process about 45-50 customer disconnects per week and get 1-3 turnups per month. It is looking really really bad right now. Started sending my resume out about a month ago.

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Post ID: @Zq7i5WK-2byt

Yep, promoted yet another to VP in IT yesterday. Other smaller promotions. Yet, NO raises for any of us. It's all just sickening.

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Post ID: @Zq7i5WK-1kql

Problem is the T1's and MPLS legacy products generated more revenue but we made less money.

The profits are much higher using SDWAN and UCaaS are higher but generate less revenue. We

don't sell or maintain the Cable or 4G connections, all we manager is the box and the orchestrator.

We have a big ongoing conversion to migrate all legacy products to next gen products. Instead of

churning customers we are churning products and cash.

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Post ID: @Zq7i5WK-vqr

They have to many rules that are nothing more than bunkers to allow people to hide. Then you have sales people who don’t know what they’ve sold and orders can become challenging.

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Post ID: @Zq7i5WK-muq

Their billing practices are questionable. The PM managers has sent orders to billing that she knew wasn’t complete and told everyone else to deal with it. Clean it up because they’re billing it complete or not.

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Post ID: @Zq7i5WK-tiw

Soon it will be nothing but VPs then nothing will get done.

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Post ID: @Zq7i5WK-mbg

No raises for many, insignificant raises for others, lost $30 million in the month of April, yet they found a way to create a VP position for billing. BILLING!!! REALLY!!!!!! They are writing the gospel on how not to run a business.

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Post ID: @Zq7i5WK-cpn

Rest assured they’ll hire a new VP of Churn to figure it all out.

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Post ID: @Zq7i5WK-naq

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