The BN way of business has been broken for years. Too many top heavy chiefs without a real clue of what customers want or what booksellers need to to their job. I hope Elliott cleans house . Dist. mgrs,Managers, Asst. Mgrs, cafe mgrs. and whatever they call Merch mgrs now ( company more worried about what to call a position, than effectively utilize the position!) THEY ARE THE PROBLEM. So set in their stagnant, ineffective ways ! If you keep them, NOTHING changes. You can tell them new procedures that work but they are convinced they know what their doing. NO YOU DONT. If you did , your store would be a success ! Not the mess it’s in now.
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“That sounds good in theory but I'd hope most of them have moved on to better things.”
These were the full time, career, invested, knowledgeable employees.
Any DECENT company would hire them immediately! BN’s short sighted, foolish decision ( that our store STILL hasn’t recovered
The 4 fired from my store ALL had new jobs within a couple weeks. ALL with BETTER companies. ALL of them have told me they’re much happier. BN’s short sighted, foolish decision is STILL affecting the day to day operations in our store. Magazines and Receiving are still a mess.
That sounds good in theory but I'd hope most of them have moved on to better things.
“ Half of the ASMs need to go. Bring back Receiving Managers and leads.”
They should offer the o Ed let go their jobs back. If they hired all new ones, still will not shop there !
I don't know what Sales/Inventory (previously Merchandising Managers and Department Managers) and cafe managers do around your store, but in the stores I was involved in, they were the ones doing all the work. They, and the Receiving Managers and the leads (who unfortunately don't exist anymore for the most part) knew the stores like the back of their hands and were intregal parts of the operation.
I'd say clean out everyone above SM and also get rid of the Store Managers in underperforming stores. Half of the ASMs need to go. Bring back Receiving Managers and leads.
It's a ridiculous notion that you could get rid of essentially every full time employee and still have an operating business.