Thread regarding SAP layoffs

"Make employee experiences that help people feel valued"

They should really test this at their own employees.

https://www.sap.com/products/experience-management-xm.html

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Post ID: @ZtGtxuZ

6 replies (most recent on top)

It's scary to see the parallels to IBM that SAP is now showing.

IBM abandoned it's roots and tried to become a services company by buying every piece of c-ap in sight. IBM was so fragmented and disjointed that they are often competing against themselves, cannibalizing their core products like DB2 and hardware from the cloud divisions which were priced out of the game from the start. Hard not to think SAP is headed down the same failure path.

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Post ID: @ZtGtxuZ-6dbf

Real CX would require a level of integration along the business process chains that SAP can no longer achieve - thanks to McD‘s acquisition zoo. Consequently CX will remain yet another empty marketing bubble no one remembers two years down the line.

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Post ID: @ZtGtxuZ-6jga

@ZtGtxuZ-4nfr - Ask one of the new Customer Experience (CX) Leaders to explain their concept and the message they are trying to convey. Just drink more blue Kool Aid and follow Bill's lead .... Just ask someone during Q4 and see if they will remember what CX is.

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Post ID: @ZtGtxuZ-5zyo

I have heard the XO thing so many times, it is.unbelievable, now every time I hear it, my brain literally hurts!!

Yet, I still don't get what they are talking about. Isn't that the hallamrk of frauds? Good thing that none can never fool all the people all the time!

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Post ID: @ZtGtxuZ-4nfr

Well, sufice to say, Bill is the tailor who makes the empeor's new clothes.

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Post ID: @ZtGtxuZ-4hsu

Can someone please explain to me what is the hype on Experience Management at SAP about? Isn't it just common business sense that should have been incorporated as standard business practice - treat your customers well and they will stay loyal and return!! They should fix their internal CRM application first, the data is unreliable and none of the sales team use the application. They still use their Excel spreadsheets to manage their customers (which is a GDPR violation).

If you have been around long enough, these hypes will only last for a short time at SAP. I still remember when Bill was pushing SAP's Knowledge Management concept a few years back. He was preaching "I want to see SAP as a Knowledge Company ...." . A lot of money was spent on KM related projects but there was nothing to show for at the end. Let's wait and see what is the next hype Bill will push for ...

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Post ID: @ZtGtxuZ-3evm

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