Stream post questioned why Windstream decided to outsource to Mexico for tech support. Valid question... it’s been nothing short of a nightmare for many that have to deal with these clowns. To make matters worse TT has the nerve to throw his two cents in and make himself look even more clueless than he already is. Hard to believe we’re bankrupt !!
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OfficeSuite repair and activations goes to Phillipines and India. NOC goes to India. They use channel partners for sales. They use contractors for fiber install, repairs and characterization testing. They use contractors for all their network equipment installs. Even card augments and sfp inserts. They are getting to a point where they only need management to oversee the outsourcing.
"This is nothing short of a disaster!!!"
Nope. Business as usual for the telecom executives. And for the techs/groups that have to deal with these outsourced groups, more mounting frustration in trying to get anything repaired.
This is nothing short of a disaster!!!
"But for telecom work, it seems like you need English speakers. I could see outsourcing to India before outsourcing to Mexico. So what are those guys doing?"
Old news - this has been going on for years in telecom.
ATT has integration engineer and NOC support in India and Czechoslovakia.
Verizon has outsourced many services to other countries including India and The Phillipines.
Sprint's integration engineer support is also based in India. Their NOC support was also based in India, but they brought it back to the USA.
All of the telecoms - wireless and wireline - have a huge number of groups based in other countries for support - they have done this for years.
The telecom vendor support also have plenty of overseas support - because none of these telecom vendor support companies are based in the USA.
Support in this country costs the companies too much to pay for American workers salaries, same work can be performed overseas for a lot less. The 'statements' of the elected leaders of bringing these jobs back to this country won't happen, the telecom company lobbyists will make sure of that.
Same thing can be suggested for the Executive Teams - they can also be outsourced where the other countries can do the same work for a fraction of the cost - and more than likely can make smarter business decisions. They certainly wouldn't ask for a 'Motivational Bonus' in India.
What they don't like also gets removed. You are NOT allowed to go against TT or there will be retribution (which according to working with integrity is not allowed). You can see the a-- lickers on there agreeing with him because unlike us peons they have to say its great. This is the only place you can speak freely without fear
Lol some people are telling the truth on there and there is almost a veiled threat of stream posts being helpful or not. TT liked it. I wonder if people who are critical of it are put on a layoff list.
Folks around here send you money. Lots of money. Whether we want to or not. You're a monopoly here. We're your neighbors. We want to see you all survive. We don't want anymore friends to lose their jobs. We want 911 to work.
Maybe Windstream isn't a "prison" for its big bosses and employees. Or maybe it is. I don't know but I can say it sure is for your ratepayers. We don't want to get stranded without service.
Thanks for the love. Your comments say so much.
It’s has to be one of the worse moves they have made. Top 5. Call into Btac to provision ont & my compadre south of the border tells me he doesn’t have the serial # for the ont, he will have to send me to assignment to get it. Um no dip s#!t, it’s right in front of me if you would let me talk before transferring me.
Yeah but sadly they get the laugh last as they screw the customers and employees for every dime they can
If the executive management team for Windstream was in charge of planning the D-Day invasion in WW2 I'm sure we would have invaded Canada.
This has got to be one of the most clueless executive teams to ever run a business.
Also, I'm confused -- by tech support, do you mean someone helping over the phone? Someone showing up to service something in the field?
I know some airlines get maintenance done in Latin America, but there the Spanish-speaking techs get the plane, work on it a few weeks then give it back. I can understand that.
But for telecom work, it seems like you need English speakers. I could see outsourcing to India before outsourcing to Mexico. So what are those guys doing?
Also, what did TT say?