Thread regarding Altice USA (Cablevision) layoffs

Outbound sales is gone

For those of you who don’t know the outbound telesales department in Jericho is closing by the end of June. 😢

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Post ID: @ZvMh1Bf

21 replies (most recent on top)

Someone asked about violating the agreement for face to face......no because the are chopping the commission structure and not laying you off ....they are hoping you quit ....Direct Sales is a tough job , and you use your own car and if you go out on your day off and make no sales you get ZIPPO.....

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Post ID: @ZvMh1Bf-cvnc

Good luck at the end it’s their loss you will be alright your in my 🙏

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Post ID: @ZvMh1Bf-8pnj

Direct sales is one thing, but there are a significant number of reps making over $100,000 per year in Inbound Sales. And I happen to be one of those reps. And I've only qualified for Presidents Club once in the many years I've been with the company.

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Post ID: @ZvMh1Bf-8vim

I don’t know how you guys do it. I need to have a guarantee of what I’ll be making a year + how much of an increase in pay I will be getting every year. I just couldn’t live with the “you have the potential” to make whatever. BTW there are MANY techs that are making well over 6 figures & that’s not even including the 10-30,000 they will make in OT/DT. Plus you have no job protection working in sales, but a lot of techs now have union protection with their contracts.

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Post ID: @ZvMh1Bf-7hte

I just read where some sales reps are making $100k a year? I am assuming you are talking about the DSR's (Direct Sales Reps) that go door to door. Yes, in my market (Missouri) this is accurate. Not all DSR's but their have been some making well over $100k throughout the Company. They are usually the Presidents Club Reps. This was true until this year. Due to upper mgt changes & commission plan structure changes-even the best reps have dropped to Half of what they were making. Most have left or will be leaving soon. Territory changes have also changed. If you were hired to work a territory in your surrounding area, now you are required to drive up to a couple of hrs out of your turf to sell in other markets. Which is sales, but! You do use your personal vehicle, your gas, your wear & tear. It adds up fast. Increased oil changes/maintenance on your car-all out of pocket. Before, if you were in the territory you had been hired for-close to home, you could run by the house for lunch, etc. Now if you need to get out of the sun for lunch & out of your car, you have to buy lunch. Just another expense. Also, when they made our commissions paid once a month, due to calendar mos. it is set up where two-three times a year you will go up to 40plus days without a good check. A family living on half of what they made the year prior, plus spending more out of pocket to work, it has been a hellofA Ride! When you do primarily live on commission (salary is nothing to brag about) yes, you may on paper make $10,000 or more a month! Before TAXES. Again, just the chosen life of a sales rep! But taxes taken out are between 30-40% OUCH! So now, the guys in Arkansas/MO that were k--ling it & still making good numbers for the Company, bring home around $4,000-$4,500 a month with the months that you don't get a good check for 2, it will run you tight. Once you get used to a certain income, your bills/lifestyle usually match that income. To drop so drastically is a k--ler to the family budget! Management said "It is NOT a pay cut" over & over again! They said they were going to start paying reps on the certain equipment a rep sells. Payroll dept (which is outsourced by contractor's, at least that's what we were told), did not know that reps were to be paid on equipment upgrades sold. When we told the new upper mgt he said, "Sorry not happening & don't bring it up again"! We work in all weather-that's the job we signed up for. We fight for every sale & if we lose a customer too early we get charged back for what we had earned. We lose a lot of customers due to things outside of our control! Like lines not being hurried in their yard, a contract employee was rude, billing errors that don't get fixed, etc. Your check can be negative $$ & you owe the company for outside issues & the loss of customers! This is not a potty party. Again it's the nature of the beast working for a big corporate co. But it was better before when we were owned by Suddenlink. Christmas bonus? Not in my market. Christmas party? It's an office lunch & we don't have the moral to stomach Christmas Office Cheer anymore. Yes-weighing my options & if things don't change soon, I will be looking at other companies.

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Post ID: @ZvMh1Bf-7vxg

I hate to say it, but there’s just no need for telemarketers anymore. Everyone does everything online & if they do see a call coming in that they don’t recognize chances are there not picking it up. I would say almost 100% of the installs I do were setup online by the customer on their own. It’s a shame you don’t see them organizing like almost every shop in field service is doing now. At least they have job security with their union & locked in with their contract.

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Post ID: @ZvMh1Bf-7pqr

I’m a tech and respect anyone that holds a position work is work not all techs are like this person, this is the problem instead of caring for their coworkers it’s all about what he could get very sad and I apologize for him.

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Post ID: @ZvMh1Bf-6vde

Doesn’t take a a rocket scientist to do either. Some of the sales people have no clue how the product works often leading to an angry customer. I’ve delt with it all. Some techs can’t do their jobs. Either way pay wise we are pretty similar. The only difference is that in sales the trash ends up leaving. In service or other technical departments the trash stays. If a good tech was allowed to make sales as well they would do quite well as they know how the product works and how to actually use it.

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Post ID: @ZvMh1Bf-4ahk

Your rite! And you’ll be filling out unemployment paper work!

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Post ID: @ZvMh1Bf-4mvl

Well there you have it. You've just demonstrated with your convoluted analogy of Swans Frozen Food, air, etc, that you have zero understanding of sales, marketing, or commerce. That's why you play with cable boxes and modems for a living.

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Post ID: @ZvMh1Bf-4bjk

Your rite, if it wasn’t for you sales people informing the community at large about the internet, and subscription television, and phones, no one would have any clue, and we’d still be in the dark ages! It’s like all those food sales men, I’d starve to death if the guy with the Swans frozen food truck didn’t show up to my place and convince me I need to eat! I’ve got an idea, maybe I’ll package air, I bet I could make a fortune, and I know where I could find some sales people who need the work to market it!

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Post ID: @ZvMh1Bf-4zpw

There are a significant number of sales reps who make over $100,000 per year, genius.

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Post ID: @ZvMh1Bf-4gtj

@ZvMh1Bf-4tmd

Those minimally educated techs are making a lot more money than you are. Now go back & harass a person into not buying anything.

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Post ID: @ZvMh1Bf-4pzc

@ZvMh1Bf-4tmd

Not the smartest comment to make on this site. You will get plenty of backlash for that id--tic comment. BTW get a real f****ng job!!!

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Post ID: @ZvMh1Bf-4jfd

And remember, if it weren't for the sales people who work for the company, all of those minimally educated techs wouldn't have any work to do. So be careful what you say on who actually works for a living.

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Post ID: @ZvMh1Bf-4tmd

You don't know what you're talking about. A "customer facing employee" is someone who interacts directly with the customer, unlike the employees who work in those back office positions. Regardless of how you feel about telemarketers, they are customer facing employees.

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Post ID: @ZvMh1Bf-4euc

Unless they’re Skyping the customer, it’s not face to face. Annoying some one with an unsolicited phone call at diner time is hardly a job that is protected. The protection is for jobs of techs that work for a living.

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Post ID: @ZvMh1Bf-3pzh

Wouldn't this violate the agreement the company has with NY about not firing customer facing employees until 2020?

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Post ID: @ZvMh1Bf-1ehp

Lol

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Post ID: @ZvMh1Bf-1wcz

Sorry, this topic is a non starter. It’s like telling me the guys who hand out the sales fliers at Walmart all got let go. Is any one even going to notice after a week or so? It’s not like they are the ones that make a difference for the customers. Altice is just trimming the fat, and eventually it will be back down to the main components of the business.

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Post ID: @ZvMh1Bf-jrk

Telemarketing is alreadly dead. It's no surprise that Alcheap is shutting them down since nobody likes to be pestered with telemarketing calls. 96% of telemarketing calls get rejected.

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Post ID: @ZvMh1Bf-shi

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