We had a couple of HPE-side field techs cut from our team this past Thursday. We were all in shock, as the workload was already beyond capacity that our area could handle. Techs are out all night covering availability and opt out of working their normal shift because they need rest. We also have a guy retiring soon, with no plans to hire. I know we're not the only area hurting for people. I suppose its probably financially driven, but something's gonna hit critical mass soon. Not to mention the HPE guys will be hitting their 1-year mark in a month or so. We're down to about half the team we had a year ago running the same amount of service calls.
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It appears nothing has changed from ten years ago when I got laid off. I was a line manager trying to get the job done with less every month and every month another person was on the line. It didn't matter if the tech was your best employee. It's was a nightmare trying to keep service levels up and happy customers. Squeeze, squeeze squeeze because the margin isn't large enough to support the ivory tower executives and big pay checks at the top.
I am a former HPE guy working for Unisys in the Northern VA area. It is AWFUL working here. Standby shifts are a nightmare. Half our people live in Maryland which is hours away. A terrible company.
You can only hide behind resource issues as customer reschedules for so long. Eventually, everything will get backed up or missed. And I guarantee Unisys will wipe their hands clean of auto accident responsibility by saying "we didn't force you to continue working..."
I don't think the HPE deal is as lucrative as Unisys thought it would be.
I am one of those CE’s working all night on availability and then working day shift. The reason is if I take 4 hours of legal rest time I will NOT be paid! We have 5 CE’s doing what 10 CE’s were tasked with last July. We wonder if HPE is aware of SLA response time misses,losing customers, CE’s taking naps in cars, along with Unisys not allowing CE’s to code missed responses with lack of resources coding. We all know there are OSHA regulations in place but not adhered to. It’s only a matter of time before a CE drives off the road and has an accident which could injure others.