Could you all give me some advice regarding PIPs and how they work? After over a decade of being considered an exemplary employee with multiple EE ratings, I find myself struggling with the sales metric this year, mainly due to all the service and... —  read more 

Layoff Time

The powers that be have cooked up another forced attrition scheme. "Enhanced" PTO (time is accrued monthly rather than front loaded) will cause enough unrest that dissatisfied employees will undoubtedly leave. Add that to the 4 days a week in office... —  read more 

Just came across an old note in the 2021 financial statements. Did you know USAA kicked off a plan to buy out and shut down international employees’ pension plans? Won’t be surprised to see that coming along soon here. Fun times.

The invite is out and the excitement is growing to listen to our methodical dictator lecture us for an hour. What are your expectations for this quarters event?

word on the street is all director roles are being reviewed and determine necessity. Some director roles are not needed and may be brought to individual contributor especially if over many LEAD positions. more reason to think twice about how USAA... —  read more 

What happened? Was too much info revealed?

Severely reduced benefits coming in 2024 and she calls it enhanced and exciting.

Every day I come into the office is a huge waste of my time and energy. It's destroying my mental health and my ability to work. Having to block out 3 conversations while trying to focus is driving me insane

So, apparently, now PTO is allocated monthly. It’s almost like a guide on how to just make people feel worse. My friends companies rarely even have this. It’s so shameful how they keep saying things are enhanced or better when they just take more... —  read more 

Can we be positive for once? Start Monday off with something good?

if you're fully remote could you relocate to a different state without permission?

And stop f-kn over your employees every opportunity you get! Enough of the deceptive spin on benefits! Most of those “enhancements” are very limited in audience, or not costing USAA anything! Student loan repayment, so you’re offering me the option... —  read more 

They used deceptive recruiting practices during 2021 and 2022 only to renege on many promises to lure talent away from good solid companies. The people that left threw away solid jobs/careers in lieu of what was promised only to be bamboozled by this... —  read more 

Retaliation can be subtle or blatant. However, any negative action taken by an employer which is severe enough to deter a reasonable employee from exercising their legal rights is likely to support a legal claim of retaliation. Any adverse change in... —  read more 

What did this place do in the last five years or so to deserve that loyalty?

https://www.cnbc.com/2023/09/19/nearly-half-of-ceos-believe-ai-could-replace-their-own-jobs-poll.html What do you think Wayne?

Several execs in NBVI got their 60 day notice last week; their last day is Nov 18th. Other areas in P&C were impacted as well. That is consistent with USAA's pattern as the last day for the group previous was Sept 18th... Hopefully this is it for... —  read more 

In my experience, If they have more power than you, they will not stop until they’re successful in their campaign. You may also go through the horrible process of questioning your own reality, wondering why your version of events is different. Then... —  read more 

Supposedly there are outsourced 3p aml detection analysts that need full reviews of their alerts. Who is doing the reviews? Ftes. Ftes that ned to take time away from their work to help. Why? Why pay 3ps way less, lets say 50k with basic... —  read more 

IT EMG here who knows a direct report to one of the EC members. The EC know that remote IT employees are a liability because those folks end up forcing the rest of the IT staff to sit in Zoom calls all day which reduces productivity across the board... —  read more 

…number of PTO days not eligible for cash out will be 15 instead of 10. Tamala, f— ur tea time bs.

We take all Pulse feedback seriously and encourage you take better advantage to share with leaders any inefficiencies or opportunities to streamline our business lines. The freedom of a forum like this may feel liberating, but it is not appropriate... —  read more 

"Enhanced" benefits...makes you angry enough to leave, doesn't it? Perhaps that is by design. Think about it.

I was deeply saddened to hear Wes’s story from Wayne’s World. At the heart of USAA's core values lies an unwavering commitment to service members and veterans in service, loyalty, honesty, and integrity. It is especially heartbreaking to hear about... —  read more 

More insurance business is being farmed out to the third party companies that have been part of our reality for a few years now. This includes the contractors now becoming Helpline agents. And Umbrella policies are being handed to them. And... —  read more 

No thanks, WP. We’ve had enough of your transformation from USAA to BofA.

I have filed for arbitration of my final notice, which was for substandard performance and misconduct. It cost $225 and you need the consumer filing form on the AAA website (American Arbitration Association) and a copy of the arbitration agreement... —  read more 

Seems like Pulse did its thing leadership is desperate for ratings to go back up and now saying Positions can be remote please apply if you see a hybrid role. Leaders freaking out about Pulse ! Witty was desperate for folks to pull it up and complete... —  read more 

I’ve been frequenting this site for months — reading, contemplating, and posting. Many of you have probably read some of my posts, including my Open Letter to the Board of Directors. The last couple months have been really tough for me from a... —  read more 

Anyone else know about this before today? https://topclassactions.com/lawsuit-settlements/privacy/data-breach/usaa-class-action-claims-thousands-affected-by-data-breach/

Crazy to me they care so much about the upvotes on a small website like this, how bad is this company failing internally?

Just seems like they are cleaning out the coffers of the institution while losing billions a year.

https://www.usaa.com/inet/wc/annual-report-to-members "Persistent inflation, continued supply chain and labor disruptions, volatile equity markets, and rising interest rates created one of the most difficult operating environments in decades and... —  read more 

It is clear that usaa has lost some major benefits the past few year and lacks others.

Does anyone actually believe that opportunities will be afforded to remote employees? All leadership has done is correct a verbal misstep by Wayne. The direction to frontline managers is to hire people that can support hybrid. To think anything else... —  read more 

Hear that a notice is going out that we all have to sign agreeing that if you have a complaint you can't sue and have to agree to arbitration and you can't be part of a Class Action against the company. .I am hearing you have to sign or you will be... —  read more 

They are firing people in droves and hiding behind "right to work". I don't think I have heard of more people getting fired here than I have this year. Its very clear what they are doing. Only a matter of time before a class action happens.

We ignore Pulse seriously and encourage you take better advantage of your position to actually listen to your employees and ignore how you can save your own rear ends. The freedom of a forum like this may feel overwhelming, but it is appropriate to... —  read more