What are your insights for employees future? What do you think their motive was for giving and extra week/two weeks vacation? Do you think they are going to lay off more managers starting next year?
Topics regarding layoffs at Verizon Wireless
Have heard from a reliable source that the PIP is replacing the Package. There needs to be a greater reduction in headcount and as a means are enforcing the PIP process and targeting tenured employees by inflating their quotas. I'm told 2020 quotas... — read more
115 boxes 17k
Did anyone actually hit that astronomical quota? I mean do they realize that is our Christmas check?
My district is unbelievably short staffed. We have stores with 4 people that last year had 10+. They cut 2 off head count but that still leaves that store 4 people short going into black friday... We are about to have some hell of a long cue times... — read more
What a sad state this company has become. Anyone above a director level, regardless of the channel, is so far out of touch. They love the blood in the water. They love the turmoil and anxiety they cause. Metrics change so much I actually spend... — read more
What is changing about commission next year?
Having had a hand in the retail stores I will say this. The general idea is to have more of the "rural" stores handed off to indirect agents (or closed if no indirect wants to take it over) and keep a few smaller corporate stores in the major metro... — read more
Does anyone have any experience filling this out? I believe three of my managers and a rep have been committing time card fraud. I have little to no evidence, but it would easy to prove (if they investigated), right?
Worse blackfriday in 10 years garbage promos garbage cust normal traffic after 2 PM retail is f—ing dead or at least the days of making money what so ever.
Verizon is going down in India. Even md not there. Only god can help us now.
Who has had manager layoffs with the new lead program?
I have seen so many people leave this company as their commission checks are going down each month and selling 100 phones pays you $2k now not windfall. Saw 2 reps s-xually harassed in my store and GM did nothing after it was brought up to them. I... — read more
Any rumors for black friday sales?
If you leave Verizon on your own terms do you get paid out for your month of commission and all the rest of your vacation time you have left?
Anyone else have upper levels get cut today? Lots of changes coming. I think they heard about commission going away and jumped ship.
Someone posted about this back in the summer and was wondering about an update??
So apparently there are going to be small stores/ kiosks in the malls where just two people will be managing it and customers will be able purchase everything & do everything themselves. They will be openings of those stores close to the Corporate... — read more
There have been big lawsuits already & this company is digging yet another hole for themselves for forcing reps to put Salesforce leads in for literally every single customer they have transactions with. This is not right & needs to be addressed.
WTF was Verizon thinking changing how the bills looks for our customers? I have been here 10 years and I can't make any sense of them. The old look was simple and easy to understand, especially when it came to proration and device payment balances... — read more
All I keep seeing is centers are closing. People are constantly saying how they know someone with inside information that centers are definitely closing. One even said they have a guy "in the know in Basking Ridge" that tech support would be laid off... — read more
So the xmas shift bid is out today but no word on when Jan shift bid will be coming out or when that new shift starts.
Rumor is that Care won’t be able to transfer to tech they will create a case for a follow up call from tech and tech will take inbound calls for 4 hours of their shift and then do outbound follow ups the other 4 hours. That will be interesting...
At least one thing is done right. At least one wouldn’t get harassed anymore for not having a useless convo with SMs or lets NOW say only a SM soon to come.
Whole district in WI got rid of a sm in each store now it is just 1 GM 1 SM and 1 Lead rep it’s going to roll out 1/1/2020
I’m in tech and we are getting cross trained in Core to help with overflow or holidays.
I have heard of reps pulling in over 100k last year. How is that even possible and what percentage of reps are making that kind of money? You would literally have to winfall (4-5k checks monthly) to make 100k with salary. Also is it true that reps... — read more
I was afraid of leaving Verizon since it was the only thing I knew. After applying to a few places, interviewed and with the VZW experience, they gave me an offer letter on the spot. It has been about 3 months since I left and I have to say... — read more
Someone that used to work for Verizon now is a Tech coach and they were told today their high call volume today is because a site closed and text me like which center closed? And I have no idea.
My brother is on my Verizon employee plan and ordered the new iPhone from Apple since I told him we couldn’t order from Verizon yet. If he activates this phone what will happen? Loss of discount? Termination?
Anyone have any insight on the future for tech support. No new techs support positions have been posted in any location in years and headcount is down.