Alteryx’s so‑called “premier” support is a joke. We are forced to repeat version details for every ticket, then receive automated emails at 1 a.m. that never actually help—just delay the process. When we finally get a call, the representatives are brusque, dismissive, and vouching for a product they obviously don’t understand.
After investing hundreds of thousands of dollars a year for just a handful of inquiries, we’re treated like we’re on the wrong end of the telephone.
Alteryx, your support must stop treating us like a flaw in the system and start acting with genuine care and competence.