Sungard continues to cut American based jobs. Moving more and more IT support to overseas support in India and Costa Rica. Customers continue to complain about a lack of good support and rapid response to critical issues. Solution? 3rd party and under performing foreign labor force.
Good job.
Another round just hit today.. all US based team was hit. they are going down. I wish nothing but the best for the remaining good people of this company.
More layoffs coming is the inside rumor. Some of the people who are considering who to layoff are themselves going to get laid off and they don't know it. Very sad example of a company who thought they were the big dog and did not keep pace with delivering relevant solutions and quality customer service. Customers have options and they are not renewing their contracts. Very rare that Sungard AS wins an RFP and if they do, they have discounted so much it is not profitable and that leads to the downward spiral.
"Firings will continue until morale improves." Everyone I know is looking for a job to get out of this ship before it sinks. Customers are finding better solutions at half the price. Service Delivery issues are rampant.