I don't Strategic it but I do when I worked for rice 2008 it was a blast read the post about skill based call routing that's the real problem I mean start could make money if they did not let assholes sit on the platform and abuse this great tool not sure why nobody uses their name on here but if you work at start Google skill based call routing dell than let it sink in that's strats biggest problem and the best agents get fired for performance lots of xanax perscriptions because of companies like this
1 reply
I have NOTICED I get the same answering machines and the same mad gatekeepers day after day explaining these donors won't be home for another week. That always seemed fishy to me.