Upper management who made a statement during our last ECM that if the second quarter did well, and we all push guest courtesy and sales, we would get raise just stopped speaking.
Vice Presidents sitting in desks not communicating to thier department, afraid to speak to front line leadership about what happened and where the future is taking us. Why did SeaWorld hire VP’s who are afraid to lead in a time of crisis?
Park managers are just quiet saying nothing. The same park managers who tell is “stop complaining, your lucky you have a job. Maybe next time you won’t”. This is statement is the new culture in SeaWorld Orlando. This statement has been used many times now and is the new norm.
Supervisors/Assistant Supervisors all in fear of a hourly restructure, and they have no trust in and upper managment. They just come to work and their pride and happiness just drained. They are afraid to speak they might get restructured.
This is what happens when fear and distrust sets in with all levels of leadership. The guests, team memebers, and the animals suffer. Three things upper managment said they care about, but in a time of crisis they care only about themselves. When will this chaos stop?
Respect, trust, motivation is all gone. Fear is now the motivating force.
Staff has stopped calling it SeaWorld, they called it FearWorld.