Thread regarding Oracle Corp. layoffs

My Review of Oracle Cloud

I would like to share with you my thoughts on Oracle Cloud as someone who has worked for a partner/customer for many years. I just am so frustrated by using their cloud I need to vent somewhere! That being said, I know that my living at the moment is funded indirectly by Oracle so have to be somewhat careful.

  1. Buggy - When we have tried different could services, including SaaS, PaaS and IaaS services, we have found them to be very buggy - even in provisioning. At times, simple data entry screens take minutes to load. It is clear that the technology used to build their cloud is very outdated - particularly the user interface. We regularly have times where our services are unavailable - mainly PaaS and IaaS and we get error messages (e.g. 500 service not available) and we raise a ticket with Oracle. Eventually, it comes back working, but they NEVER can tell us what the problem was, and the dashboard showing service availability shows green all the time (i.e they do not record the outage). It feels like the software has been rushed out half-finished. It also seems like the consistency between products is non-existant - very much like separate companies have made the products.
  1. DR is all over the place - there is no consistency. Some services have no DR at all and you cannot do anything about it, others you are responsible for maintaining a DR and it is rudimentary to say the least and I would say next to impossible to reliably operate a DR solution yourself. Oracle will suggest the most bizarre and unacceptable workarounds for this issue. The only area which seems to have some type of build in DR are the SaaS services. However, even with these, you cannot test them, and Oracle gives no assurance or guarantees about anything. Given the state of the rest of their cloud, I would not trust it one bit. If you have multiple services which all need to operate together in the event of a DR event, then you better go and buy a lottery ticket as it is next to impossible to do this with Oracle cloud.
  1. Outage windows - good luck keeping your systems up all the time! Each service can have different outage/maintenance windows. This means that if your system uses a handful of cloud services (e.g. a mix of SaaS, PaaS, IaaS) you will be having outage most weekends! I counted the outage windows on our services last year and 60% of weekends we had maintenance windows for the year for one of our products. Regularly the window would be lengthy - i.e 12 hours plus and also often run over time. They are all on the weekend so if you run your business 5 days per week it might be ok, but if you want your solution up 24x7 you are in big trouble. They will never mention this to you when buying of course - it will be buried in legal documents no-one ever can understand or read.
  1. Performance - With the SaaS products (at least the 6-8 I have tried out), they are excruciatingly slow - to a level that it is embarrassing. Oracle in their demos always blame the internet connection and pretend that something seems wrong unexpectedly or say it's just a demo system and the real one is way faster. Let me tell you, they are so slow all the time your users will be mortified. It is like watching paint dry - even for production systems. I don't have enough data to comment on PaaS/IaaS but clearly the SaaS stuff has so much inefficiency when they built it I am not sure what they can do apart from a rewrite.
  1. Integration - Oracle suggests all the time in their flashy powerpoints that their cloud products are all integrated together. Nothing is further from the truth. Go take a look at the integration documentation on their SaaS products for yourself. For a start, each product could have a different way of integrating. Most of the SaaS products have very limited integration capability using modern patterns/techniques. In fact, you mostly have to batch up data in files and then run a loading job and wait for it to finish or request a file extraction to get any basic data (e..g mainly file-based integration rather than real-time web services a modern system would have). This is decades old. This has lots of impacts including not being able to do lots of things in real-time. In addition to this flaw, lots of functions are simply not available to integrate with, so there is nothing you can do even if you want to. You might need to resort to creating software to mimic a user typing stuff into a screen - I am not kidding!
  1. Reliability - When showing our users any of the systems in a demo/showcase type of session, it would be so nervewracking because the solutions often have bugs/ things don't work etc That's the level of confidence you have after using the software a long time. Nerves that it actually works normally.
  1. Pricing - Oracle have changed pricing structures over the years and it is still very difficult to figure out even if you have been working with them for a long time. It would seem a lot of users sign up to complex deals thinking they get something only to learn that their "credits" have run out and they have to pay more. The SaaS pricing is generally straight forward (by user), but try and figure out PaaS and you are in trouble. Lots of services have dependent services you need to buy and no-one at Orale can tell you how much you might need of each one or what impact buying more/less capacity might have (if it is CPU bound). Even experienced Oracle sales people find it very difficult to price a solution involving SaaS and PaaS/IaaS. The software is very expensive for what you get compared with other vendors. Prepare to burn money big time. You get locked into buying credits which you either don't use or use more and have to pay more.

8 Support - Creating a ticket with support pretty for most of the things above is like extracting blood out of a stone. The support is very slow, seem to have no clue at all about how anything works and rarely resolve anything. Every bug you find is actually a "feature". Even instances where the software on the screen says "Click here to do XYZ" and instead it does "ABC" they tell you it is working as designed. You will pull out your hair.

  1. Promises Promises - When Oracle try and sell the products to you, I must say the powerpoints are very flash and they really hone in on the buyer (who is generally a non techy who gets wowed by the presentations). According to the powerpoints, this software is like a Ferrari, when in reality it is like a bicycle cobbled together with bits of rusty rubbish.

10 Upgrading - HaHa! When the next version of the service (e.g. a PaaS product ) comes out after your system has been going for a year, it's often a migration exercise to the newer version as Oracle have not figured out how to upgrade an existing service. Often it will be incompatible with what you have already created. The version you are on then gets no more upgrades as they are working on the new version. So really, there is a constant upgrade battle going on. Sometimes you are forced to upgrade.

  1. Cornered - The only reason lots of people buy the Oracle cloud is they are legally cornered from their existing licensing conditions. They have likely have had an audit and been forced to buy cloud credits.

I could go on and on, but this is enough for now.

Even though I have so many negatives here, I do want to also mention the positives.

  1. In general, the Oracle pre-sales team you deal with do their best to help you out (in my experience anyway) and are fairly switched on
  2. Some of their SaaS software does have functionality you can't really get from other vendors
  3. The vision of having SaaS/PaaS/IaaS all working together is a very noble one and does resonate with enterprises (the vision is simply not being anywhere near met - 5% reached in my view)
  4. If you had a very Oracle DB intense workload, the Exadata in the cloud does seem a reasonable proposition
  5. Very occasionally I have seen some customers getting a massive discount so they can get a reference customer.

Overall however, if you had read the above you can see what a poor position Oracle is in and how much catchup they need to remain even remotely competitive. If I were a prospective customer I would be very very worried!

Rant over! ( and I feel better for it). Please ask any questions you like.

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| 11261 views | | 59 replies (last ) | Reply
Post ID: @OP+10kWw3yM

59 replies (most recent on top)

I couldn't agree more with this post! Our company uses Oracle Cloud and is now endeavoring (without my explicit approval) to implement their Learn module. To call it an LMS is blatant lying. It's at best a train wreck. And if taxonomy is a function of how you manage your learning content, give up now. There is no meaningful way to implement a taxonomical structure in the system that would correlate to a proper cataloging structure.

The system is a financial one endeavoring to become an LMS...akin to a crosswalk guard endeavoring to perform heart surgery. Stay away from Oracle Cloud...it is a regrettable system that costs too much and does too little.

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Post ID: @uHwfp+10kWw3yM

This could be written every year. I’m laughing cause my managers don’t care about me and sadly I don’t care about our customers. Sales doesn’t either. They will sell customers anything. RIP Oracle.

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Post ID: @duyic+10kWw3yM

this is a few years old now.... has much changed?

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Post ID: @dsoon+10kWw3yM

How true is this still?

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Post ID: @9ugqa+10kWw3yM

This is indeed a classic.
Anything LE says should be taken with a CocaCola and Snickers bar.

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Post ID: @6pbfc+10kWw3yM

Larry laughed at Cloud for years and once he changed hi mind it was too late to ever catch up. Look at all the iterations they have gone through - not to mention all the executives. Thomas Kurian is riding high at Google. Oracle had its heyday and Larry's ego led to its downfall.

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Post ID: @6oxyb+10kWw3yM
It is funny that O just has limited rental space in datacentres built by others whilst the big players - AWS/MS/Google all are building whole datacenters like crazy.

It's worse than that. O is closing the two major data centers it actually owns, as it pushes all internal apps to OCI. Somehow they think renting space in someone else's dc is cheaper than using the space they already own.

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Post ID: @6mgjb+10kWw3yM

This is still true even after all this time!

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Post ID: @6maau+10kWw3yM

The most entertaining thread on this site! This should be pinned on every door in the C-Suite!

This is a dead man walking scenario....like Enron trying to desperately hide the truth.

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Post ID: @3ecqg+10kWw3yM

Just found this post - explains a lot to me!!!!

The products I have tried are terrible - it is like going back to punch cards.

I pitty the poor sales people trying to sell such poor products... they must spend 90% of their time trying to figure out how to hide the flaws !

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Post ID: @3eoab+10kWw3yM

This!

https://www.computerweekly.com/feature/Beyond-the-database-Digging-deeper-into-Oracles-cloud-strategy-and-its-bid-to-conquer-AWS

is telling.

River Island CIO Doug Gardner told Computer Weekly in 2018 that his team was an Oracle on-premise customer that had tried to use Oracle’s cloud infrastructure, but that “it was a joke, it was unbelievable”, prompting the company to switch allegiance to AWS.

Sporting Group’s CTO Peter Wallis says that despite the company’s original trading platform and data warehouse running off Oracle technologies, the tech giant’s cloud platform was not considered for inclusion in its own digital transformation plans.

The issue for some CIOs may not even be the technology, but just the way Oracle has worked over the years, with Wallis making reference to the firm’s licensing costs and the way it handles sales negotiations as being two reasons why Sporting Group decided against going deeper into its product portfolio.

This sentiment has been reflected by Oracle’s market share in the cloud infrastructure space: AWS reported revenue of nearly $9bn on IaaS alone in its most recent financial results, with many analysts suggesting it has about one-third of the market.

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Post ID: @2Qdht+10kWw3yM

It can't get better. All the people at the top are doing is shuffling the chairs around. Real change requires a real in-depth look at what is dysfunctional. As more people abandon ship, it will get worse. Those people who knew certain areas will be gone, replaced by cheap new hires overseas or right out of college. It can't get better. Oracle is going down big time.

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Post ID: @2Pofl+10kWw3yM

Nothing has changed since this post - if anything it is worse!

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Post ID: @2Pkra+10kWw3yM

At the heart of the whole problem is severely corrupt and incompetent engineering. The only goal of managers is to move up the ladder and they are allowed to do this without doing any real work, just s— up and move up. Some of the ones I know, lied and said they had done work someone else had done.

You can't build anything with corrupt engineering.

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Post ID: @26juf+10kWw3yM

We have had on so many occasions, services which are down but all the dashboards show green. No wonder Oracle have no public site you can check the status of their cloud services... they are down half the time and even Oracle don't know they are down!

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Post ID: @23hew+10kWw3yM

but FMW will fix all of this, no?

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Post ID: @23dvp+10kWw3yM

It is funny that O just has limited rental space in datacentres built by others whilst the big players - AWS/MS/Google all are building whole datacenters like crazy. It is such small scale. They do get large margins on it though as the subscription prices are just so high.

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Post ID: @21vht+10kWw3yM

The issue is that customers see something in a demo/powerpoints, they buy it assuming that it will work and if it does not then they can put the pressure on and get a refund. What they fail to understand is that the contracts all say that anything you saw in the demo, or read any RFP response, it is all forgotten about and void. Of course by that time some lawyer is reading over the contract and they have not been across the buying process and can't really comprehend this fact. Everything gets signed, the products don't work. Oracle blames user training and implementation partners.

The buyer then tries to make it seem not so bad as they don't want to loose their job for choosing rubbish software. Senior customer management gets confused as to whether the issue is due to the software being bad, the partner being bad, or their own staff being bad.

Oracle of course does not fix anything and the customer is left with very poor software. Customer is locked in. A few years later, the customer might try and get out, but it will be tough!

It is so amazing that this still takes place in this day and age.

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Post ID: @1Vwey+10kWw3yM
It is like it was all built in the 90's

A lot of it WAS built in the 90's.... at least the c-ap I was working on was ADF. Don't know how much of that has changed since I left, but you can't take a bunch of ADF people and build a cutting edge software. Those people didn't know how to use ADF even.

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Post ID: @1Sads+10kWw3yM

My biggest problem with the Oracle cloud is the interface. If you are used to how fast normal websites work, it will seem just so slow. Every dropdown box you select it will take 10 seconds before the next one is populated. When you click on submit or next buttons, you will wait for 20 seconds. It is just very obvious to everyone how slow it is. Then you try and access on a mobile device - haha - no chance of it working for most products. It is like it was all built in the 90's and they just ordered some young off shore graduate who was a programmer to design and build the interface it in 2 days. That's what it feels like anyway!

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Post ID: @1Qwon+10kWw3yM

Hopefully BI people or an@lysts have spotted it.

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Post ID: @1Glbf+10kWw3yM

It's a shame that any company thinking of buying Oracle, will not see this. I expect they will get carefully pruned presentations saying that everything works perfectly and everything cloud application integrates seamlessly with every other cloud application.

They will pull the wool over the eyes of any prospective company, and I expect they will get away with it. LE and SC will walk away with lots of cash. They know how to cover up whatever they need to and spin whatever. They will get away with it.

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Post ID: @1Fiwi+10kWw3yM

I have been attempting to use a whole bunch of the Oracle cloud products and can testify that they are complete garbage. Almost nothing works properly. Support tries to just waste your time with the most basic things because they no clue why it does not work. Everything is so rudimentary compared with the competition. It is like the first year AWS was around. And it costs a fortune to boot! not to mention lock in!

They are laughing all the way to the bank

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Post ID: @1Drgi+10kWw3yM

This post is magic!!! Well done OP you have highlighted exactly what the real situation is!

Pity the poor companies who are duped into this! haha

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Post ID: @1Bnsv+10kWw3yM

I also want to frame this post on the wall . I have shown a few colleagues and they all laugh. The OP should get a job writing for The Reg or other blog.

I wonder if even the creators of ADF back in the day are cringing that the tech is still living on. It is the equivalent of farmers still using plows and painting the horse to look like a tractor. O is a disaster. I pity anyone who has to implement this bug ridden pile of @

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Post ID: @1nzne+10kWw3yM

ex-Oracle here. OP is 100% correct. That's why I left. The most dysfunctional org I have ever worked at. The products are garbage - how they sell anything I don't know!!!!

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Post ID: @1nwso+10kWw3yM

Fusion never really caught up with EBS in a lot of categories. EBS had its weaknesses, but it was reliable and was good enough for most of our customers. I don't have a single customer on Fusion who is happy. It just doesn't work. I lose credibility with customers who try it.

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Post ID: @16grn+10kWw3yM

+53 as of today.... LOL.... Oracle is dying and everyone knows it.

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Post ID: @11wgy+10kWw3yM

But we are a LEADER in the MAGIC QUADRANT!

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Post ID: @Ztgf+10kWw3yM

Sometimes I think the customers see all this c-ap, but assume that Oracle working on making it better. Unfortunately, that's not the case.

I wish sometimes that customers could see what is truly going in within engineering, then they would flee immediately, knowing there is not going to be any improvement in the future.

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Post ID: @Yvxx+10kWw3yM

I love this thread also. I would say it is worse than the OP makes out - you would know this if you worked in Oracle itself. What I would add is that often sales shows just screenshot as they are so nervous if anything will work or not. The pretty diagrams /charts and promises all look impressive but it complete vapourware.

I have had instances where a customer has requested help with a basic integration between Oracle cloud products and it simply is not possible. The SaaS stuff is so unconfigurable it is a joke - it's like you are buying software from high school kids.

If we ever have a major data centre outage we are history!

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Post ID: @Xhwn+10kWw3yM

Oracle Fusion Cloud lags Oracle EBS in functionality and requires standard configuration with no or little customization. But EBS customers only want new features, retain old flow, and control their own destiny. Conflict!

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Post ID: @Wizm+10kWw3yM

This is a great post. The truth is out there, the customers see it every day. That's why Oracle is doomed.

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Post ID: @Piic+10kWw3yM

I wish I could print this post out and discuss it in our next team meeting!!! lol It is so spot on. Our cloud products are c-ap and we all know it. Its just a pay check now. We will never get out of this mess!

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Post ID: @Jhxg+10kWw3yM

@10kWw3yM-Enld you are totally correct, and anyone who says otherwise doesn't even work here.

Customers are suffering, engineers are suffering, managers are suffering. The Stooges don't care, it's all about the stock prices. Sadly, those of us grunts in the trenches have to deal with the customer's pain, knowing we can't help them, because along with the shareholders that are investing in Oracle stock for income, we depend on these clowns for our income too, which is ultimately paid by the customers.

Who is the biggest loser from the Stooges here; the customer, employee or the shareholder?

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Post ID: @Eadb+10kWw3yM

This is such a great post that I may frame it in my home office to review daily whilst pulling out my hair. To your point about Support, if you knew the number of tickets that each Engineer has assigned, it would boggle your mind. There are simply not enough hours in a day to give the needed attention. Couple that with OWCs, and management, sales, CSMs, etc up your ***, those who scream the loudest get the attention. Seems unsustainable, yet nothing changes. Same could be said for Dev and the number of bugs assigned to them, so many of which aren’t bugs and Support should resolve. We keep blaming partners and customers for not knowing the software, but we really know there are major issues (documented in this thread) that need to be addressed. But what’s a customer going to do? Not renew in a few years and go through this again with a Workday or SAP? Yeah right. That’s the bluff we’re calling.

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Post ID: @Enld+10kWw3yM

All I can say is that if you want to integrate any other system with the SaaS applications be VERY VERY wary of the licensing… before you know it they will want to count every user of the system you have integrated with! You will then need gold bars to pay for it all LOL

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Post ID: @Daqp+10kWw3yM

I wish the OP would write for a tech website - this is spot on 100% correct. The Big O has been caught with their pants around their ankles. In the team I work for, it is so dysfunctional it feels like a bad movie. The Oracle cloud is built on a foundation of sand with little possibility of that changing without starting from scratch.

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Post ID: @Caon+10kWw3yM

I have worked at O for a very long time and pretty much agree with the OP on this. We simply were caught asleep at the wheel and are scrambling to do something about it. It is too little too late. Senior management of course know how bad it is but cannot let on to the market. Only thing really going for us is deep pockets and still fairly good revenue streams from old on-prem support contracts which will last many years. Time is ticking though!

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Post ID: @Arpx+10kWw3yM

I think the customers believe what they are told because they believe that if they are lied to they could take legal action against the company.

The reality is, that taking legal action is expensive and time-consuming. Detailing each and every thing is difficult, knowing that there most likely would be people lying on the other side at Oracle. Most likely they are also not recording what they are told, which is probably something customers should start doing and even if they did record anything, most likely the "lies" are carefully crafted to give the customer the impression of something, rather than tell them an exact answer.

It's sad that the products are so bad that lying is the only way to sell them. The customers are learning though that Oracle is a corrupt company and in the end that will be what drives Oracle into its grave.

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Post ID: @Aoyn+10kWw3yM

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