Just left TR after six years. Had a subscription to Checkpoint where I booked all of my training...for the last 10 years or so. Huge swath of it is gone. After talking to support (who seemed to be trying really hard!) for 45 minutes and having her deal with a "specialist team" no resolution. I think that these layoffs are getting a little much.
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Someone in corporate needs to look at trends. Was at a market/swap meet today and spoke with the guy selling Dish and Direct TV. I had heard Direct TV customers were down 43%. I was wrong. They went from a high of 22 million subscribers to 6 million today... and it's still going down. When a product/service goes bad there isn't much you can do to get customers back. Stock price may be up but what is done today is going to directly impact that price years from now when customers leave in droves.
That Charlie dude spoke during the joint town hall this morning. Does he not instill confidence or is it just me?
Maybe ZM should use ChatGPT to write the apologies.
Virtual Office/SaaS uptime in the products in TAP has been getting worse and worse over the last 4 years with the last 2 being unbelievably bad. Previous author is correct. Almost every day brings multiple outages and/or outrageous slowness. This is a far cry from 5 plus years ago, where the demands by prior leadership were the five 9s. In those days if there was any outage at all (extremely rare), several people ended up in the office of the CEO of TAP professional team.
For any day that ends in y there’s a virtual office hosting issue for UltraTax. The ‘leaders’ are apologizing. Shouldn’t they be fired like an executive at SVB?
The user interfaces have eroded to the point now that some products look like a half-baked high school project. Even text on the screen is written with poor English. I can’t fathom customs paying huge sums of money and receiving this sort of product and being even partially satisfied. Dear leaders, you can lay off staff all you want to keep profits positive. That’s easy to do. Good luck pulling the brand image out of the swirling drain once you past the event horizon and too many customers leave. Good luck with the NPS data point.
Was the UX team also let go?
Why yes, it was!
@2rry+1lyHUR4A - The problem is that the monkeys pressing the buttons are in executive leadership.
What happened to their website? Did they not pay their domain hosting? Was the UX team also let go? Are monkeys pressing buttons? The titles don't load correctly and it's a terrible UX altogether.
I'm retired since 2020 from TR Tax & Acct. Was with Creative Solutions and went through all the changes TR did. Once Jon Barron was forced out (yes I truly believe it happened that way) the writing was on the wall. Products that were created with pride and supported by knowledgeable staff was eroded to what you see today. There were already issues between US based analysts and foreign programmers when I left. Now it's a nightmare. Pride in the product.... that left with Jon.
It is a fu----g train wreck. Indistinguishable from Norfolk Southern and how much they give a sh-t