Scorecard Versus 5 Year Plan

Are the scorecard results manipulated ? Flashes all green but no real explanation of underlying logic. Heavy on asterisks. The Board should hire an auditor to audit the Scorecard. No umpire to call BS on management. Scorecard results manipulated and built on fuzzy math. No net outflow metric ? That should be the main financial indicator but it is not there.

No NPS results. 95% of focus on financials. Only 5% on customer service. Flip it. Focus 95% on customer service and employee satisfaction and that will drive financial results and grow the company. Scorecard doesn't reflect that. Short sighted and backwards logic. Company headed up by Investment people. Not people who understand employee need and true customer focus.

We want to see the 5 year plan. What is the plan. Talk about the longer term. Why not share the details in the 5 year plan. Why hide it ? Regulators have it. Why not disclose it to employees and policyholders. Is it because it is a lie ?

Comment! It's anonymous!

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We had a big team of customer service in Region offices and Boca……and then Moriarty waved his hand and poof, they were gone. What’s left are phone people who know nothing, unless they can read it from a manual. Reps who are paid minimum wage, give minimum service and effort. Well educated reps, gave great service and were committed to the customers. Let’s give SM a round of applause, for his lack of leadership and destruction of an amazing company. It’s a shame how many lives have been negatively impacted through all of these shenanigans. Good luck to all who still count on getting a monthly check from moa.

@bz
You're welcome Poor.

@bw Thank you Rich

Gosh, why aren't you the CEO of a company? You're so smart - those "Investment people" can't hold a candle to you. You are wasting your talents. You should start your own business.

Thread regarding Mutual of America Life layoffs

Scorecard Versus 5 Year Plan

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