How is everyone's going?
3 replies (most recent on top)
I’m in hccp, and even if we have a day of UTC, we are still expected to meet our metric for calls for the week, it’s been that way since I started 4 years ago....and it makes sense that you do t get credit for calls done when you’re not “on the clock”....
This is the most ridiculous thing I've ever heard. Sounds more like someone got busted not working during the day.
Today I learned: If you're SNP and you have days where you call all day and no one answers you are still required to meet metrics. And if you stay late the next day to meet them (and keep in complaince), anything after COB will not count towards your metrics. While we dont get written up, we wont qualify for bonus or raises. Its how they keep us down.