Thread regarding Lowe's Cos. layoffs

HR Fiasco

I want to know how many other stores are dealing with the hiring HR nightmare. Since the change in the HR process, our staffing levels have plummeted and I seriously doubt that we’ll be anywhere near the same number of associates in the few couple of months.

Things are getting ugly in my store. Multiple departments don’t have enough people to cover the hours in a single day, which means that other departments are forced to cover areas and products they don’t know. Customers are getting angry, especially at night when the staffing levels go from bad to horrible and they can’t find anyone to help them because the associates are in other departments, helping other customers. Customers are simply walking out in a rage and our ASMs and store manager just throw up their hands and say “We’re trying our best”.

To be fair, this mess was created by corporate Lowe’s which is shockingly incompetent. But why am I surprised? I’ve worked for Lowe’s for over ten years and I seriously can’t remember a change or rollout that was fcked up somehow. Whether it’s new technology or programs, Lowe’s never fails to make a ridiculous mess of the simplest changes. Why wouldn’t a huge change like the HR program turn into a sht storm?

So, let me know if this is your experience of corporate’s latest screwup. I’ve been wondering if every other store is this messed up too.

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Post ID: @OP+10PAhPCz

6 replies (most recent on top)

It's so bad now. I had a customer call in and tell me he had been trying to get to appliances for 2 hours, now he wanted the store manager. I apologized and transferred him to an ASM who hung up on him.
None of the departments answer the phones because they are either swamped, or not scheduled.
Cabinets had no one in it for two days. One man was on vacation and the other had two days off.
Management is yelling at customer service to stop paging cabinets, but what else are we to do.
With only two cashiers behind customer service, one at self check out and one In Lumber. The head cashier is overwhelmed. We are a 60 mill store. With less than a skeleton crew doing million dollar weeks.
80 percent of us are looking for other employment.
Long time Customers have walked up to me and asked what's going on. They dont know how we are treated, but they can feel how the store is no longer happy.

The few third party janitor barely cleans anything. The womans restroom is a cesspool, for two weeks now one of the stalls has snot smeared on the stall walls. One toilet has been standing full of human waste because it's out of order. Only one hand soap is filled at a time. Toilet paper? Check the roll before you go!
The third party delivery team left a refrigerator in a customer's living room because they said it was to heavy. Refused to do a door swap and left the old appliance on the curb instead of bring it back to the store.
Lowes is hell. Pure hell.

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Post ID: @7nsl+10PAhPCz

I am a Head Cashier at a store that had a hiring freeze just prior to the new HR rollout after they took HR out of stores. After the hiring started, because of incompetence, my store had to pay several new hires out of the safe because they were not in the system. So that created a lot of confusion, and a lot of the new hires quit because you know, people dont like feeling unsure about being paid. A billion dollar corporation paying people in cash. And my store is so understaffed, they were offering overtime like candy. Had our safety cookout this week, we ran 365 days with no incidents and we were told we would have a 3k budget for food, and prizes. The food was brought in at 11 am, almost nothing for the people that worked the second shifts, and the prizes? Those were taken off Lowes shelves. they gave away coolers, and NFL team flags as prizes, oh and a 32 inch smart tv from the Wal Mart next door, that was clearance for $149.00. So where did the rest of the budget go?

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Post ID: @6goq+10PAhPCz

Our ISLG/OSLG are being managed by our LNS as we can’t find anyone who wants the DS job. Last guy we had, walked out after 4 days. The word is out; Lowe’s s—s as an employer.

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Post ID: @2pef+10PAhPCz

Someone should report tot he Washington Post the sheer # of injuries, and workers comp cases. In my NY/NJ stores we have a huge percentage out injured from being over-workd, or the lack of safety supplied by Lowes.

My pro-loader hurt himself 2x and was called into SM office and ridiculed and blamed for not "working safe" when in fact, it was Lowe's fault both times. There is always a mad rush due to lack of staff which makes it unsafe working conditions. Many times my management instructs me to "just find a spotter". This person is usually a newbie and doesnt know how. Then, they either get in the way, Llft something wrong, etc .. OR, the store is in such disarray from the night crew (they drink on the job and every am we have to clean up beer cans from side of bldg) that freight is everywhere and we rush around getting hurt.

Cause and effect. Corporate cuts staff to bone + those left doing work of 5 or more employees = burn out, fatigue, injuries. Simple.

Our district manager actually relishes in these facts. Je LOVES it! He shows up, sees everyone scrambling and puts on his Grinch smile. Then, instead of helping us or saying a kind word, he criticizes, yells, and then dumps more on us while he literally smirks. And what he dumps on us are the dumbest, most inane tasks one can imagine.

In our market in ny/nj.. all the store managers work together. When one store is going to be "walked" by dm, all others rush to that store to make it presentable. I havent seen my SM in months because he too is forced to be running around like a clowm from store to store fixing corporate fkk ups.

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Post ID: @2hye+10PAhPCz

Horrible in our store, we aren’t just loosing associates we are loosing managers, we had a ASM who worked for Target walk out after a month saying F this! I am a Dept Supervisor that was a Service Manager, I have 2 others the same as me that where former SSMs we are closing the store nightly by ourselves because we don’t have enough managers to cover the whole day and god forbid our store manager works a minute past 3PM. The last shift where I closed the store as the only manager, I was covering the front end (head cashier called out), paint, home decor, and electrical. My inside and outside garden people where unloading a truck and I had 2 associates covering Flooring, Millwork, Hardware, Lumber, and tools. We are a 50 million dollar store, we did well over 100k in sales that day and the next day when I arrived I was brought into my store managers office and given a stern talking to as to why I left the store looking messy. I was beyond angry. I kept my cool but it was evident to him how angry I was so he sent me home without allowing me to use sick time because I was “mentally and emotionally unfit to work and a possible threat” I am so done with all the bs of this place.

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Post ID: @aso+10PAhPCz

It’s the same in our store. People are dropping like flies. The few that are left I mean. People are walking out, getting injured, calling off constantly on days they know they’ll be working with the least amount of help. Who can blame them?

Customers? I was waiting on probably five or six people at the same time, and a customer pushed his way through the crowd to me and poked his finger really hard into my chest and started screaming at me that there’s not enough people and we don’t know what we’re doing. I reported the assault, showing the mark on my chest to my manager, and he just shrugged and walked away. F— this place. It’s a class action lawsuit waiting to happen. That’s if I don’t get taken out on a stretcher by an angry mob of customers.

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Post ID: @fxt+10PAhPCz

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