Thread regarding AT&T layoffs

Finance Billing Operations Outsources their employees to Accenture

Potential of over 3,000 employees being outsourced to Accenture similar to recent outsourcing of employees to IBM and Tech Mahindra. AT&T is using its employees to transfer pay, benefits, and pension expense to debt reduction of assets.

Hourly employees are not impacted according to the VP, Maggie Weaklend.

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Post ID: @OP+10ZBAy4b

64 replies (most recent on top)

@2bbyk+10ZBAy4b - Don't be so quick to dismiss it. Sure, it's not the best scenario in the world but depending on what you want your next job to be, you can get quite creative wordsmithing those duties onto your resume.
Plus a free vacation too! India has some amazing places to visit. If you can set aside your bitterness it can really be enjoyable. No, I'm not from HR! I've just been outsourced a lot and use the experiences to my advantage for each next gig. You're getting let go anyway, use it to your advantage as best you can.

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Post ID: @2ckcl+10ZBAy4b

Training Accenture people next month in our office to do our jobs. It's the way of business unfortunately, but then have the nerve to ask if we would go to India to ramp the 'Accenture' folks up. Wow! Really .... Are they offering more in my severance package? No...but you want me to go to India? That would be a NO.....

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Post ID: @2bbyk+10ZBAy4b

Yes Bill Rich’s team is on the list

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Post ID: @24rwe+10ZBAy4b

I was involved in an AT&T IT outsourcing several years ago. The way the Accenture outsourcing deals work is 10% or more of AT&T resources are not offered positions at the start of the contract. Their positions are backfilled with contractors if need. After a year the workforce is deducted to about 70% of original level through effeciency gains. The next goal three years later is to be down to 50% of original workforce through offshoring and more efficiency gains. Around the 7 year mark, the US for will be down to 10% through offshoring. Only the minimal workforce will be left in the US to do client interface. The ones left working in the US will be given a glorious pitch about training and opportunity but don't believe. Get used to no bonuses and minimal pay raises and Accenture will cite market parity as the reason. If you are not the type of person that can switch over to another Accenture division and travel and work long hours, you can forget it. A word of advice, don't believe the BS and get out now. They only need you as a stopgap before your position goes offshore. Unless you are a high achieving individual with the ability to sell work, you should forget about transferring within Accenture. One observation about real Accenture people is they run to their next destination, they don't walk and they don't chitchat in the office.

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Post ID: @1Qoky+10ZBAy4b

November 1 announcements clarified to individuals if they are leaving and the planned timeframes. Managers are finding out which employees got notified to leave or stay from each individual employee instead of being given the list of employees from Directors. Talk about a cluster!! Those stating have no clue what they will do once the wave their function is in has employees terminated as Accenture takes over. No plans for training Accenture have been communicated and we are told BAU until Accenture takes over. Most are planning their exit strategy as they should.

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Post ID: @Utmi+10ZBAy4b

Well found out today on the 12pm call I will be released at the end of the 1st quarter early 2nd quarter! Thank you to all the big executives for throwing money away because you know all you have to do is fire the lower level employees to make up for your mistakes!! Wasted so many years with this company just to be treated like a piece of trash

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Post ID: @Qtgy+10ZBAy4b

Hourly employees are impacted!

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Post ID: @Ipbf+10ZBAy4b

@nhpa, training your own replacement is definitely a huge slap, many companies have done it and It’s not the first time for T.

Should you be one of those unfortunates selected to do this, just one piece of advice, as hard of a pill to swallow, simply do it. Show class as you head out the door and don’t be shy to add that exact process on your résumé. Standing out and impressing a prospective new boss is what it’s all about, and putting yourself out there in front of your competition is necessary.

It will be easy for these employers to verify, and you want that...end of sermon, good luck from.

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Post ID: @nvrl+10ZBAy4b

The entire process has been very upsetting from what we know October 21st we will be told what day will be our last day and November 4th they will be coming into our Bedminster NJ and Atlanta locations to have the At&t FBO employees train them how to work in our systems and how we do everything. No bigger slap in the face than we are letting you go and don’t care if u have a family oh and do us one last favor train them how to do your job!! I thought AT&T was better than this well I thought wrong

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Post ID: @nhpa+10ZBAy4b

The call today left me more confused if I am staying or going. AT&T has been good to many people for years! They pay their managers well and you know that. The hardest part is finding a job that will match your current pay. It goes to show that a lot of us are overpaid and with great benefits. The fact that they are giving a heads up is a good thing while many companies will say goodbye and take your computers and IDs all on the same day. Appreciate the opportunity you were given for years. Do not take anything for granted. The people that you see on your way up are the same people you will see on your way down. Bratislava to Accenture? Good for them. Would you rather all of us not have a job? This is about financial decisions for the company. If you were the CEO, you will likely do the same. God bless us all.

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Post ID: @jiqd+10ZBAy4b

Today's call included a long list of functions that will be retained within AT&T. Not all functions will be moved to Accenture with this deal. Now it is very confusing to know what is staying at AT&T, what is moving to Accenture and who who will be impacted.

More information is expected to be communicated in late October.

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Post ID: @jxur+10ZBAy4b

Slovakia moving to Accenture on Apríl 1st 2020. Contracts will be moved as the they are now. Who doesnt want to accept the move, will need to terminate as BAU.
Other intl locations still under negotiations.
For US it look from what Maggie said that there will be some cuts, surplus list and limitations on contracts. The call today will be about this info.
Meeting in Bratislava tomorrow will be with representatives from Accenture.

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Post ID: @jfgm+10ZBAy4b

In case the organization is moved entirely to Accenture, that’s hardly a surprise - there would be a new org hierarchy created with Accenture.

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Post ID: @hlmb+10ZBAy4b

Rumor has it that Maggie and Joni are out. Will be announced on Monday’s call.

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Post ID: @gyvd+10ZBAy4b

Good Luck fellow colleagues in Bratislava, there is a wider call later Monday so i guess we will all know more then.

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Post ID: @ghfv+10ZBAy4b

Maggie and her AVPs coming to Bratislava on Monday for 3 days. Cinemas booked for 2 sessions.

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Post ID: @fmxg+10ZBAy4b

If Billing is outsourced Credit and Collections will follow.

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Post ID: @9ybc+10ZBAy4b

Did you all take advantage of Vison 2020 trainings? Randy said he will let go 30% of the workforce a couple of years ago we all thought he can't do it. He is going too but with a lot of cash. I pity families. This is 9/11 and 3k employees is a targetted number. So disrespectful to 9/11 victim families.

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Post ID: @9zat+10ZBAy4b

What a difference a year makes. On an SVP visit to the Bratislava office last year we were excitedly informed how valuable and important we were to the success of the business.

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Post ID: @7peu+10ZBAy4b

"Bratislava training people as we speak"

Yeaaah about that, like it or not we have been working in the same FBO organization for 5 years now. If FBO is closing because of costs then we in Bratislava, as the cheap workforce, are really not the cause of this.

Honestly don't understand why we are being alienated. It's not like we aren't afraid as well. We pay bills and mortgage and what not as well. Same human beings different place. As I said, like it or not, we are in the same sinking ship together.

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Post ID: @7ryn+10ZBAy4b

“I know for a fact that AT&T is training billing jobs in Bratslavia as we speak.”

Training? What? Approx. 1/3 of all the AT&T’s finance teams have been in Bratislava for several years. Bratislava is just as affected, as everyone else - We literally have no idea what will happen with us.

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Post ID: @7dpl+10ZBAy4b

American Telephone & Telegraph?? Who is that. This company will tell you that outsourcing billing management jobs to Accenture is not really an outsource. Let me tell you to ask Randy the CEO what happened to the jobs that AT&T seent to IBM a few years back... They kept those people for a year bragging the same salary and vacation time. After the year, jobs were moved overseas to the Philippines and our American workers lost jobs. This smells like the same deal with the FBO organization. I know for a fact that AT&T is training billing jobs in Bratslavia as we speak. They have been slowly taking the jobs Americans have held for years. I also know for a fact that AT&T's largest business customer base is not at all happy with having to deal with the foreign workforce. The upper echelon at AT&T is ruining one of the oldest American companies.... Just remember Randy, karma will get you.

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Post ID: @6ivl+10ZBAy4b

regardless of the location we're at, we're just too expensive - read the financial reports:
https://www.macrotrends.net/stocks/charts/T/at-t/net-income

and complete analysis:
https://investors.att.com/financial-reports/annual-reports/2018
*since 2013

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Post ID: @6kzw+10ZBAy4b

You need to understand one thing - this is corporate world. They don't care about you. It's not about AT&T per se, it's about capitalism. All those 'your money matters' phrases, all those career plans and 1-2-1 talks, of course they are trying to keep you motivated for the time being. But when it comes to money, you're just a (negative) number. We should know that for a fact, we are finance.
The sooner you accept this truth, the easier it will be for you to be ready for this kind of drastic change at any given day of your working life...

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Post ID: @6vko+10ZBAy4b

@4elp - if you change “outsourcing ” to “off-shoring”, I completely agree. Penalizing companies heavily for outsourcing- eh, think that’s a tricky one as far as business freedoms in America - even though I know I am going to be none to happy if I get hit this year (and I am in the line of fire).

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Post ID: @5mzm+10ZBAy4b

@10ZBAy4b-4ena. This s—s. Big time. We are still waiting. What part of FBO are you in? How long do you have before becoming Accenture employee? is the service bridged?

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Post ID: @5qyh+10ZBAy4b

As a country, the US needs to implement severe penalties for outsourcing (such as a per employee fee) and make outsourcing expenses non-deductable for taxes. We see two faces liars like Stephenson saying he'll bring jobs back if mergers are approved then outsources more overseas

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Post ID: @4elp+10ZBAy4b

Anybody know whether we can still opt for compensation even if we offered to go to Accenture?

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Post ID: @4ayu+10ZBAy4b

We were told on Thursday. 10 of my group was hit & yes I was one of them. And I have almost 20 yrs.

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Post ID: @4ena+10ZBAy4b

When do we think we will hear who is losing jobs and who is getting outsourced. The full 60 days

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Post ID: @2xqd+10ZBAy4b

FYI - Even though we are in Bratislava, we are still AT&T employees... and almost a thousand of us is affected by this. We may lose our jobs just like you, if not even more likely.

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Post ID: @2fhd+10ZBAy4b

International mgmt will also be impacted - good luck to us all !

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Post ID: @2keo+10ZBAy4b

To he/she who wrote “There is a big difference between relocating business functions from one AT&T site to another AT&T site. That is not outsourcing, the positions stayed within AT&T just at a location that performs at a cheaper running cost.”; call it whatever you want. I think the majority would say if the company moved US work out of the US work force to an overseas location that is no different then outsourcing. The company gets lucrative contracts and tax incentives to not do these things, and yet still gets a way with this.

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Post ID: @2cth+10ZBAy4b

A status. Anyone? Any updates?

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Post ID: @2qbu+10ZBAy4b

This has been goin on for some time ...

https://www.telecompetitor.com/att-accenture-teaming-on-microservices/

Anyone of you guys involved ?

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Post ID: @1nkm+10ZBAy4b

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