Since the involuntary/voluntary layoffs began over 3 years ago, certain things have changed on the wireless side that made itself apparent, and that the end for some is coming fast and hard.
Sale: Diminished storefronts, decrease in commission, other avenues for the end user to purchase with incentives to not go into a brick and mortar location.
Customer Service: Call centers closing down, Home Based Agents rising, outsourcing to places even after all the work to relocate higher wage call center workers to non union states. Home based agents also dont work well for those struggling to make it even in a call center environment.
Finance: The dissolution of groups, multiple changes in cost center designations and the removal of those from BR/BM. New software implemented to challenge what the finance department has come up with.
Network: The hiring of cheaper labor (right out of college), promotions for those that do not have even 2 years in, increase scrutinizing of time, increased tracking of field workers, contract workers taking up positions once (some rif'ed workers even coming back), management buckling to get that bean counter stabilized. Noc duties getting moved to regionalized teams that are struggling beyond measure.
Couple all of the above with increased automation and all of the efficiency experts around and you'll have a company running extremely lean by 2022. Since no one cares about quality of service and putting all of their eggs into the 5G basket, there will not be anything left to wonder when over MVNOs start popping out to take the extra customers away from VzW. I don't expect to see customer service using any actual VzW workers, greater automation for switch offices not considered distribution plants, and a good percentage of workers pretty much apathetic to it all.
Directors think they can save the regions by keeping costs down and champion it up the chain. In 2019, it doesnt work this way. The goal originally was to focus on the customer. That proved to be too expensive, quality of service diminished, and customers will leave because they would rather pay for a cheaper service if the customer experience is sub par.
The layoffs aren't done, they're just warming up.