Is it true that a lot of veteran specialists actually make more per hour then an SM and in some cases a GM? It seems if a rep has been in the position anywhere from 10-20 years that its quite possible.
Rep : we have two reps and a queue filled with 10 angry people, could my day get any worse? Point of sale system : “ hold my beer” 😂🤣😭😭😭 Boy of boyyyy these systems have been WILDDDDDDD lately. I can’t defend Verizon to customers anymore. — read more
Read the quarterly transcripts with executive management and stock analysts if you want to find out about company Go to investor relations quarterly earnings usually in pdf format. You can see what the executives value from reading you do not need to... — read more
Miami is targeting 18 years old as the future SMs or GMs LOL!!! not sure how other markets are but here in Miami feels like working at a daycare.... Kids straight out of HS, long ago we had reps with at least an Associate Degree, now as long as... — read more
A lot of my MSA peers are looking to go or already went to BJN. BJN sucks and caters to a niche market now. Zoom, Teams, and Google Meet will always rule no matter how BJN reps push the product. Heck, most of the poor folks that have BJN licenses on... — read more
Listen upper mgmt (B2B MPs, Directors, VP), you guys need to advocate for your B2B reps. Majority of you all carried the bag and know what it takes to be a successful B2B sales person (except for the folks that slid in from a GM at a store or R2B... — read more
Let's blow are sales out the water so hanz can get a new Ferrari!!! Who cares your stock pension 401k are losing money it won't be able to replenish in the few years some of us have to retire. Who cares it's all about making sure the executives are... — read more
In my territory there are several temporary store closures due to staffing. My store is running 3 reps at most per day, some days 2 (should be 5 minimum). Can’t imagine this lasts much longer. Verizon needs to do a reevaluation of what they are going... — read more
Solutions Specialists! Stop being blind https://youtu.be/LBpaT7fjmpI
Intrigued to see what the verbatim on your stores pulse surveys consisted of. Ours were ALL around the changes to the comp plan, systems working inconsistently and contribution standards and the inconsistencies behind them. How does one complete a... — read more
I guess it would make sense for them to give most employees a temporary hourly increase and then review the economy every 6 months or so. I don’t agree that the economy will get better and prices will go down. So let them try it out because what will... — read more
Now they are raising the prices on legacy grandfathered plans. L o L. Just like the $20 min base pay, everything they say is full of po-p. They will say one thing, mean something different and then change what they say the next day. Guess it doesn't... — read more
What an amazingly well thought out plan. Taking away the ability to use these unless you have use ALL your pto is a great move for employee moral. Thanks Verizon!
You guys know what happened to Blockbuster right? Who knows the CEO that brought down Ericcson? Ok, I gave you enough clues... Good Luck! ps how is your billing system? how short staff is your store? how high and ridiculous is your quota?... — read more
What’s happening here? No new positions? I’ve heard existing ones were canceled?
The retail merchandising team is d-mb. The next generation case wall cabinets are a multi-million dollar mistake! Every store for the next 10 years will have impossible to organize random cases floating in those monstrosity cabinets. Once again... — read more
Customer wanting to add 3 new lines to existing business account since we opened the store. I’ve encounter every error known to man. After 50 minutes I had to look the customer dead in the face and say “sorry I can’t sell you these phones because... — read more
Sounds off. How you all feel about y’all new Accts?!
So after 2 months of trying to find out my individual targets are for my $200 "kicker", I still have no answer. Who in leadership can really think this is ok!!! Am I supposed to just be happy when I get my "kicker" or would you actually like me to do... — read more
Any other retail reps get harassed on the daily to do their “ALLEGO” assignment? 😂 I’m just here to sell phones , sorry sir I will not be doing homework for this sh*tty job. You want me to do cold calls and homework assignments ALL while paying me... — read more
After 15 years at Verizon I left for T-Mobile. I received a 20k salary increase, $10k target comp increase and an additional 10k a year for their version of stock together. The systems and reporting are not as good as Verizon but they make up for it... — read more
not sure why this is being censored. He ded. https://www.nj.com/ocean/2022/05/man-stabbed-to-death-by-door-to-door-salesman-during-fight-authorities-say.html
Why are we closing an hour later on holidays now? They pay more in operations and employee pay than what will be made by sales. Some of these summer holidays we shouldn’t even be open.
Layoffs will be coming as doors transform to dealer doors. The first round was last year and they did them the first quarter. The second round will come sometime this year. It’s a surprise maybe 3rd quarter I’d assume. Verizon is bleeding and... — read more
I miss Ds call and my mp is out. Wtf did I miss?
This place is a joke at the moment up leadership is trying to do things from years ago that do not work. Stores are falling apart from leadership that is not present and out of touch. They think all of these changes are doing anything only making... — read more
These shoelace bags were literally designed to prevent anything from going inside them. You had one job. Fail. I’m guessing new bags will be introduced 2025. You talked we listened.😂🤣😂
Verizon failed us. Leadership failed us. Verizon is failing its customers and stock holders everyday. Verizon rushed 5G home and its being returned left and right (Fail). 5G phones are slower than 4G and we are back to buffering or pauses in... — read more
Offering almost the same pay to newly hired employees compared to long-term employees is a humiliation for all those who have given their best to this company over the years. What will Verizon achieve with this, apart from the loss of experienced... — read more
can SMs, or GMs for that matter, go union ? and can R2B? what is the limitations on that, is it a pay band or salary thing?
Is this the new normal within our company. It seems like every department is slowly becoming Third Party. IT, Every r department in customer support, maintenance, network…. Anyone figured out how to get answers you need from actual corporate verizon... — read more
You heard it hear first folks the. People our sick and tired of being used as punching bags, and have to take the blame and make up for the short comings in other parts. Calls that do not do anything. Chasing ridiculous metrics. Also running multi... — read more
New charge coming of $1.35 per voice line. I hope that customer service is ready to handle these escalations. It's not customers fault that Verizon leadership doesn't know how to run the business. Be ready for port outs people. My team is just... — read more
Remember a time when we loved this company and drank the Kool aid because it was delicious and tasteful and refreshing. Who else is drinking oiss these days?
Most new and existing OOC lines will be charged a $2.20 economic surcharge starting next month. What do you think they’re going to do with all that extra cash?
i switched to telesales and they took my raise away, im a long time employee and a high performer, this company doesnt give a 💩 about employees or the hard work they do they just dont give a f**k
How is it that someone who works at a store that does half the volume as mine and helps half the amount of customers that I do end up having a better contribution report then me.? Forgot about the quality of the sale ...I’m talking raw numbers of... — read more