Verizon is notorious for slamming customers and misguiding and misinforming customers on a daily basis
Associate Director has no company pride
My Assoc Director gets her new vehicle and immediately removes the company logos and instructs her engineers they can do the same. This is a violation of company fleet policy and a if anybody else did this, they would be written up or fired.
So, no more D.E.I. ?
It appears that in order to approve the Frontier acquisition, the S.E.C. forced VZW to close all D.E.I. related positions and policies.
Question About Slow Months... New Hire In Florida Here
Which months are slow months in S Florida? How is everyone doing so far in May?
Big apple circus
New hires I don't pity you. Our targets are inhumane. We are not getting paid and good salespeople are being put on PIPs. My managers have a new agenda every day which is a clear lack of direction from Miss L. Morale is the lowest it's ever been... — read more
Job posting?
I have referred many talented folks to Verizon. None. Absolutely none got any interview call. Are these postings created for the folks who they want to give job? Doesn't make any sense. I am new to Verizon. If anyone has any insight. Please comment... — read more
Commission isn't matching recipts
Start logging your orders and check your daily receipts The ultimate and HPUs are not paying out when the way they should.
Are we actually using AI?
This is going to be racially charged, so feel free to report. I am a lowly cog in the wheel with stupid amounts of free time. In that free time, I like to waste my time with AI. I don’t believe we have our own AI, but whatever AI we are using, maybe... — read more
NYC territory
NYC is doomed. We have the worst senior director I’ve ever seen and I’ve been here for more than two decades. She doesn’t know her A** from her elbow. Literally just a lap dog for CF and JA. The directors are miserable, the SMs are miserable and all... — read more
What is the best way to get promoted to Assistant Manager?
Some of the AM's I worked under the past 6 years or so were really not superstar sales people... What is the #1 driving qualifier from retail rep to AM?
Hour long calls keeping managers off the floor!?
The AN has a new queen tyrant we’ll call her miss G. Not only has the micro managing gone crazy under Flood that results in cr-p ton of calls, pressure and reporting but now Miss G has her territory on a hour long call belittling them for not having... — read more
Organizational Changes in Network Assurance and Performance Departments Coming
A word of caution. Contracting out certain roles by year end and integrating automation with the NOC.
Possible RIF around the end of April?
Something about the end of April smells a bit fishy. Anyone else see that inside sales roadshow event email? The timing to recruit to inside sales from within vz seems odd Almost as if it is being set up as a “stay with vzw” option for people to... — read more
Direct corelation with AI Personal Shopper and New PIP Process
Quite obvious that Verizon Wireless has it in the works to downsize front line employees (Retail Specialists) Costs less to rid of hourly, commission pay and reduce headcounts company wide... since reps now are placed on PIP for not making it to... — read more
How to complain on a manager anonymously as a contract employee
Please help no ethnics and no time limit for the work. Calling after hours to work and no comp-off or pay…
April Commissions for Retail Reps
hows everyone doing so far? seems like this month is worse than last month!
Annual Shareholder Vote coming soon
Want your voice heard? VOTE. Executive compensation gets approved annually by voters (or lack thereof) along with their board choices. Cast your vote by May 19 for employees, you can't vote at the meeting. The 2025 Proxy is available for PDF... — read more
Now Verizon Too??
New badge swipe count.. All Directors will be requiered to visit a different store for no less than 3 hours per week. Retail ops every location supported will need to be reported to for a min of 5 hrs per month. R2b will be required to badge in and... — read more
KPIs
Advertising: 4 lines for $100. Then you have to sell at least 3 Perks $30, convince customers to switch to plus $80, sell them on insurance $60, set up fee $49., so now it's $270... then customers feel lied to. If we just take the 4 lines, we get... — read more
Q1 doesn't look promising
With 20 year tenured customers leaving us and freezes placed on previous hiring announcements I think Q1 announcements are not going to be good. Leadership is just trying to figure out how ro position it so stockholders don't go inro a frenzy. — read more
What a waste
So they make this big spectacle about how all customer will get the same deals and make it seem like it will all be fair. Yet today I lost 3 sales because they are offering pro max for $10 online with a new line on welcome. Just go back to the way it... — read more
Guarantee on the box ?
We will find other ways to get more money from you... and if we can't then we will just give you A.I. customer service exclusively. Oh yes, it's coming... pay to talk to a human. We never promised free customer service. We will always find a way... — read more
I'm getting really tired of this
Nothing like a manager who watches a customer berate you for no reason, does nothing to intervene, and then expects you to carry on as if it never happened. At some point, you’d think basic professionalism would matter, but apparently not. I'm tired... — read more
Super Download
Any Rumors on what it’s gonna be ?
4/2 meeting Mandatory or Not
I know managers have made the 4/2 meeting sound mandatory. I even got an email from MM VP of consumer sales, insisting we attend.. The 2025 Retail Attendance policy states on page 9 headed Retail Meetings: Attendance Policy Meetings (downloads... — read more
Woke up with a gnarly hangover
And a text from my manager about an a hands on 4/2??? I haven't seen this much hubub since the announcement of the 110 Unlimited What's the deal?
Verizon India expanding
By end of year we will have multiple offices in india... what does this mean??? My guess a big amount of layoffs coming, if your job can be done remotely or would be better done in-country near vendor partners, then you are in the layoff zone. They... — read more
Retail Assistant Managers
When will it come to the leadership's attention and realization that Retail Assistant Managers are the biggest waste of cost in the company? What do they do to justify their pay? stock grants, etc?
Wireless Phone Protection
Should there be a class action lawsuit against Verizon for not disclosing the WPP option to customers?
You will never win
They set your quota to superhard then then add 20%. If you dare to have a good month your quota will be jacked up the next month so they can take it all back again. Chances are if you hit quota it's because you got lucky while your co-workers... — read more
Shell of a company
Verizon used to be a great company. We used the brag about our Customer Service being in the United States. Now almost every Customer Sercive, Technical Support, Financial Services, Porting, Activations, Credit, and Inside Sales barely speaks... — read more
February Commissions Adjustment
is it tru that it is for upgrades only!?!? if this is the case, what type of dr-gs are the higher ups on that makes such decisions? upgrades !?!?!? LOL
February adjustments
Not sure who all got adjustments but I feel like halfway through march is a late communication. Part of dependable compensation is realistic/attainable goals and regularity in pay. It is positive they are adjusting it and compensation is overall very... — read more
Did the commission structure change again?
Did I read that right they are changing the way we get paid again?
Let’s do readouts everyday!!!
So stressed out this month. All my store is looking for jobs somewhere else. Directors are freaking out about Dupe devices and phones because they don’t want to be on calls, what is happening? Why is everyone afraid?
HERE IS THE SECRET TO HPUS!
Don't want to be on a readout? Don't want to get hit for that family of 9 trying to do a sim change? Don't want to lose your spiff because the custy cant afford the taxes? then DON'T HELP THE CUSTOMER! put them on the phone and let them know they... — read more
PIPs
Anyone know if personal leave will reset a PIP? Asking for a friend ha.. Been with the company almost 9yrs and I'm sick and tired of the groundhog day grind. Chargebacks going back over 6 months while we were short staffed forced the reps working to... — read more
Winner Circle
Anyone know why there hasn’t been an announcement for 2024 Winner Circle winners yet?
Level Up Program
Anyone know what happened to the Level Up program? They gave title promotions to management (Sr. Manager/ AD, AD/Director, Director/Sr.Director)not sure if there was any increase in compensation that came with it. I was under the impression it... — read more
2025 retail
Loving it in 2025, this is year 23 for me as a sales rep out here in PNW. How’s everyone doing?!!!?