Verizon is notorious for slamming customers and misguiding and misinforming customers on a daily basis

My Assoc Director gets her new vehicle and immediately removes the company logos and instructs her engineers they can do the same. This is a violation of company fleet policy and a if anybody else did this, they would be written up or fired.

It appears that in order to approve the Frontier acquisition, the S.E.C. forced VZW to close all D.E.I. related positions and policies.

Which months are slow months in S Florida? How is everyone doing so far in May?

New hires I don't pity you. Our targets are inhumane. We are not getting paid and good salespeople are being put on PIPs. My managers have a new agenda every day which is a clear lack of direction from Miss L. Morale is the lowest it's ever been... — read more 

I have referred many talented folks to Verizon. None. Absolutely none got any interview call. Are these postings created for the folks who they want to give job? Doesn't make any sense. I am new to Verizon. If anyone has any insight. Please comment... — read more 

Start logging your orders and check your daily receipts The ultimate and HPUs are not paying out when the way they should.

This is going to be racially charged, so feel free to report. I am a lowly cog in the wheel with stupid amounts of free time. In that free time, I like to waste my time with AI. I don’t believe we have our own AI, but whatever AI we are using, maybe... — read more 

NYC is doomed. We have the worst senior director I’ve ever seen and I’ve been here for more than two decades. She doesn’t know her A** from her elbow. Literally just a lap dog for CF and JA. The directors are miserable, the SMs are miserable and all... — read more 

Some of the AM's I worked under the past 6 years or so were really not superstar sales people... What is the #1 driving qualifier from retail rep to AM?

The AN has a new queen tyrant we’ll call her miss G. Not only has the micro managing gone crazy under Flood that results in cr-p ton of calls, pressure and reporting but now Miss G has her territory on a hour long call belittling them for not having... — read more 

A word of caution. Contracting out certain roles by year end and integrating automation with the NOC.

Something about the end of April smells a bit fishy. Anyone else see that inside sales roadshow event email? The timing to recruit to inside sales from within vz seems odd Almost as if it is being set up as a “stay with vzw” option for people to... — read more 

Quite obvious that Verizon Wireless has it in the works to downsize front line employees (Retail Specialists) Costs less to rid of hourly, commission pay and reduce headcounts company wide... since reps now are placed on PIP for not making it to... — read more 

Please help no ethnics and no time limit for the work. Calling after hours to work and no comp-off or pay…

hows everyone doing so far? seems like this month is worse than last month!

Want your voice heard? VOTE. Executive compensation gets approved annually by voters (or lack thereof) along with their board choices. Cast your vote by May 19 for employees, you can't vote at the meeting. The 2025 Proxy is available for PDF... — read more 

New badge swipe count.. All Directors will be requiered to visit a different store for no less than 3 hours per week. Retail ops every location supported will need to be reported to for a min of 5 hrs per month. R2b will be required to badge in and... — read more 

Advertising: 4 lines for $100. Then you have to sell at least 3 Perks $30, convince customers to switch to plus $80, sell them on insurance $60, set up fee $49., so now it's $270... then customers feel lied to. If we just take the 4 lines, we get... — read more 

With 20 year tenured customers leaving us and freezes placed on previous hiring announcements I think Q1 announcements are not going to be good. Leadership is just trying to figure out how ro position it so stockholders don't go inro a frenzy. — read more 

So they make this big spectacle about how all customer will get the same deals and make it seem like it will all be fair. Yet today I lost 3 sales because they are offering pro max for $10 online with a new line on welcome. Just go back to the way it... — read more 

We will find other ways to get more money from you... and if we can't then we will just give you A.I. customer service exclusively. Oh yes, it's coming... pay to talk to a human. We never promised free customer service. We will always find a way... — read more 

Nothing like a manager who watches a customer berate you for no reason, does nothing to intervene, and then expects you to carry on as if it never happened. At some point, you’d think basic professionalism would matter, but apparently not. I'm tired... — read more 

Any Rumors on what it’s gonna be ?

I know managers have made the 4/2 meeting sound mandatory. I even got an email from MM VP of consumer sales, insisting we attend.. The 2025 Retail Attendance policy states on page 9 headed Retail Meetings: Attendance Policy Meetings (downloads... — read more 

And a text from my manager about an a hands on 4/2??? I haven't seen this much hubub since the announcement of the 110 Unlimited What's the deal?

By end of year we will have multiple offices in india... what does this mean??? My guess a big amount of layoffs coming, if your job can be done remotely or would be better done in-country near vendor partners, then you are in the layoff zone. They... — read more 

When will it come to the leadership's attention and realization that Retail Assistant Managers are the biggest waste of cost in the company? What do they do to justify their pay? stock grants, etc?

Should there be a class action lawsuit against Verizon for not disclosing the WPP option to customers?

They set your quota to superhard then then add 20%. If you dare to have a good month your quota will be jacked up the next month so they can take it all back again. Chances are if you hit quota it's because you got lucky while your co-workers... — read more 

Verizon used to be a great company. We used the brag about our Customer Service being in the United States. Now almost every Customer Sercive, Technical Support, Financial Services, Porting, Activations, Credit, and Inside Sales barely speaks... — read more 

is it tru that it is for upgrades only!?!? if this is the case, what type of dr-gs are the higher ups on that makes such decisions? upgrades !?!?!? LOL

Not sure who all got adjustments but I feel like halfway through march is a late communication. Part of dependable compensation is realistic/attainable goals and regularity in pay. It is positive they are adjusting it and compensation is overall very... — read more 

Did I read that right they are changing the way we get paid again?

So stressed out this month. All my store is looking for jobs somewhere else. Directors are freaking out about Dupe devices and phones because they don’t want to be on calls, what is happening? Why is everyone afraid?

Don't want to be on a readout? Don't want to get hit for that family of 9 trying to do a sim change? Don't want to lose your spiff because the custy cant afford the taxes? then DON'T HELP THE CUSTOMER! put them on the phone and let them know they... — read more 

Anyone know if personal leave will reset a PIP? Asking for a friend ha.. Been with the company almost 9yrs and I'm sick and tired of the groundhog day grind. Chargebacks going back over 6 months while we were short staffed forced the reps working to... — read more 

Anyone know why there hasn’t been an announcement for 2024 Winner Circle winners yet?

Anyone know what happened to the Level Up program? They gave title promotions to management (Sr. Manager/ AD, AD/Director, Director/Sr.Director)not sure if there was any increase in compensation that came with it. I was under the impression it... — read more 

Loving it in 2025, this is year 23 for me as a sales rep out here in PNW. How’s everyone doing?!!!?