Verizon Wireless Layoffs

Topics regarding layoffs at Verizon Wireless

Second hand info from the Verizon side blog

the BGCO Hilliard and Alpharetta will be partially home based in 2020 and partial layoffs will be based on performance and warnings. Of course it's going to be denied as the truth and convincing Townhalls to follow. Has anyone heard about this?

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Post ID: @122p2Y74

New billing/statement look

WTF was Verizon thinking changing how the bills looks for our customers? I have been here 10 years and I can't make any sense of them. The old look was simple and easy to understand, especially when it came to proration and device payment balances... —  read more 

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| 531 views | |
Post ID: @11WvIPeW

Fear mongering on these boards

All I keep seeing is centers are closing. People are constantly saying how they know someone with inside information that centers are definitely closing. One even said they have a guy "in the know in Basking Ridge" that tech support would be laid off... —  read more 

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Post ID: @11Trx40f

2020 PA

Rumor is that Care won’t be able to transfer to tech they will create a case for a follow up call from tech and tech will take inbound calls for 4 hours of their shift and then do outbound follow ups the other 4 hours. That will be interesting...

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Post ID: @11OkSw4L

Cross trained for Core

I’m in tech and we are getting cross trained in Core to help with overflow or holidays.

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Post ID: @11OfvU4T

Anyone heard of “Express Stores” coming up??

So apparently there are going to be small stores/ kiosks in the malls where just two people will be managing it and customers will be able purchase everything & do everything themselves. They will be openings of those stores close to the Corporate... —  read more 

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Post ID: @11MXTNWe

No Mid Coaches

At least one thing is done right. At least one wouldn’t get harassed anymore for not having a useless convo with SMs or lets NOW say only a SM soon to come.

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Post ID: @11Mlchty

Where is the new shift bid?

So the xmas shift bid is out today but no word on when Jan shift bid will be coming out or when that new shift starts.

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Post ID: @11LmPuZa

Christmas Shift Bid

Christmas shift bid is out today. Yet we still don't know when shift Bid will be for the new year. Does not make sense. What is going down?

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Post ID: @11LSHKBb

Did a center close?

Someone that used to work for Verizon now is a Tech coach and they were told today their high call volume today is because a site closed and text me like which center closed? And I have no idea.

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Post ID: @11GQofbp

Use your Experience

I was afraid of leaving Verizon since it was the only thing I knew. After applying to a few places, interviewed and with the VZW experience, they gave me an offer letter on the spot. It has been about 3 months since I left and I have to say... —  read more 

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Post ID: @11A5qgwP

1 SM 1 GM 1 Lead

Whole district in WI got rid of a sm in each store now it is just 1 GM 1 SM and 1 Lead rep it’s going to roll out 1/1/2020

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Post ID: @11rMcsu9

Highest Solutions Specialists Yearly Gross

I have heard of reps pulling in over 100k last year. How is that even possible and what percentage of reps are making that kind of money? You would literally have to winfall (4-5k checks monthly) to make 100k with salary. Also is it true that reps... —  read more 

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Post ID: @11qhJA0d

Channel Fighting Out of Control

What a sad state this company has become. Anyone above a director level, regardless of the channel, is so far out of touch. They love the blood in the water. They love the turmoil and anxiety they cause. Metrics change so much I actually spend... —  read more 

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Post ID: @11qnopZu

Commission going away.

It’s going to happen soon. Just going to be hourly, if you want to keep your job you will have to perform.

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Post ID: @11nIr6zV

Verizon 2.0

Verizon 2.0 stands for Double the Work/Half the Pay

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Post ID: @11mfw2tE

Core/Tech/Port Call wait times is ridiculous!

What is with the 40-50min wait times for employees to wait to get someone to answer to fix issues with customer transactions/activations and port-in errors This was the worst iPhone launch ever (so its not the huge amount of phones sold) and the... —  read more 

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Post ID: @11mBLSnU

Exit Tax?

I recently left VZW midway through August. I was a sales rep and a top performer. I correctly assumed that my commission at risk would be prorated down by the days i worked. However i also incorrectly assumed that my quota would be adjusted to... —  read more 

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Post ID: @11lNvNTv

Strike, Strike, Strike:

How long will frontline workers have their necks stepped on before we actually organize and do something?

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Post ID: @11kiuhWO

The future for tech experts

Anyone have any insight on the future for tech support. No new techs support positions have been posted in any location in years and headcount is down.

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Post ID: @11efLLwD

This directors and DMs are garbage

Wtf no one from the top knows what it is to work in the retail channel. They all have their clicks and dam if your not in it. What ever happened to been recognized for hard work this company is a joke is sad vzw use to be the place to be

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Post ID: @11aPd2Ak

Which Centers take Core Calls?

I know Wilmington and Murfreesboro call centers take core calls. Are there any other centers that have core customer service?

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| 938 views | |
Post ID: @1199gdRA

Walk outs

So I’ve heard that a large group of store reps in multiple stores are going to start making planned call outs on busy days. They say quota is ridiculous and all they hear about is accessories. Now days everyone buys there $50 case online for $10. VZW... —  read more 

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Post ID: @119zf5CJ

New iPhone

My brother is on my Verizon employee plan and ordered the new iPhone from Apple since I told him we couldn’t order from Verizon yet. If he activates this phone what will happen? Loss of discount? Termination?

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Post ID: @1193mLiL

Shift Bid Postponed Til January

I’m not buying the reason leadership is giving us for the shift bid being pushed back til January. They claim it’s because if they do a bid now the shifts wouldn’t be “rep friendly” because of the call volume the schedules would be a bunch of late... —  read more 

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Post ID: @118Agiqf

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