DM/GM do nothing but talk on the phone all day and turn little problems and task into major pointless stuff. It's time for a new school of doing things and having go getters who go out and get stuff done. The days of waiting around and... —  read more 

Love the hypocrisy going on within the company. DM’s giving orders and scolding front line leadership about numbers while sitting comfortably on their couches at home. All while telling us to make sure we go out and vote. How about they come out and... —  read more 

After any good topic, someone comments saying telesales to distract the simple-minded. Thought I’d do my job. Keep your focus on leaderships failure

Is anyone part time. They changed the pay schedule now every was paid in arrears because of the change.

Check the numbers, Indirect is crushing them.

Watch out. Disclaimer points out HR will be able to see individual responses for "research purposes only" So much for anonymous. I doubt it ever has been.

There seems to be talks of a boycott on Black Friday for safety concerns. Makes sense. It has the potential to be very dangerous should Verizon not get ahead of this and make it completely digital. That would be my vote. What do you guys think? If... —  read more 

Looks like the spread COVID is nearing close to previous peak levels. Surpassing in some regions. Yet, safety measures are ever loosening. Its starting to get cold outside and there are talks of setting up waiting areas instore. We should go back to... —  read more 

How many reps are you down in your store? It seems like they are trying to keep headcount way down to where reps can’t even take a vacation or a couple days off cause all the stores are short staffed. Our store has 8 reps but we used to have 11... —  read more 

This used to be a site where people would post speculative comments about life. Not it basically just a site where leaders and worker bees banter back and forth and troll each other. It’s for real the most passive aggressive place out there... —  read more 

I haven't heard anything, but I'm still worried that we are due another round of layoffs before the end of the year. Am I way off base here?

What are the most useless positions in the company that should be gotten rid of ?

I’ve been in Kansas City for many years. I’m what you call an innovate leader. I was taught from the best to lead by fear. It is the most effective leadership style there is. The guy who taught me everything is now an RD. I myself took a temporary... —  read more 

Anyone hear anymore news with telesales. Are there still positions available? Have you gotten an offer? Has trainings started?

3rd quarter earnings announced Wednesday. Pay week. Approx. 60 days til end of yr and new hire cst serv complete.

You had one job...... Come up with a style shirt and color for front line workers that makes sense Develop a business 360 system that actually works and isn’t an embarrassment Design a commission pay plan that actually gets reps... —  read more 

When will this get better? Is it even a priority? It makes working difficult and working from home for front line feel impossible!

I was well versed on current promotions and product knowledge. Now I don’t GAF. There must be thousands out there just like me...clerking a paycheck. Please offer me a package.

Anyone having an issue getting their time off requests approved? I was under the impression the new system was designed to make it easier for us to use our time to be off. I’ve been met with nothing but refusals. I get that stores only have 5 or 6... —  read more 

Two coworkers where offer the telesales position took what they were giving for the increase. One got dropped 5k and the other 7k from hourly. They do make almost twice in commission but still make 3k less after everything is said and done. The f up... —  read more 

You just can’t make this stuff up. Our jobs all are about soliciting , clerking and setting up phones. What gets me is that there is ZERO incentive to push the new VIsa cards .

Has anyone had someone in their store drop to part time? If so are they getting weekends off and leaving 2 hours every night before we close? We have 2 reps who dropped down and haven't worked a weekend and haven't worked past 6 when we're open until... —  read more 

Nothing new with Verizon leadership. They have learned zero. Pushing the "numbers" and forgetting the behaviors. Quotas increased 150% and no mention of sales dollars or New activations. Just go get that ARD and TMP. GROW is just a talk track so... —  read more 

https://www.hrdive.com/news/sprint-pays-4m-to-settle-claims-of-illegal-deductions-from-employee-commis/557578/ If Sprint employees could sue for lost wages due to surveys what is keeping Verizon employees from doing the same? They moved the... —  read more 

In a healthy free market the aim is to create more jobs so that people can take care of their families. Job creation is the main goal. Verizon started this way! Over time people lose sight of the vision and focus shift’s away from the original... —  read more 

AT&T is closing or transferring 500 stores to authorize dealers.... I bet that’s why Verizon is having so many go to telesales so they can do the same....

Our store phone quota increased 43% month over month. Good stuff! What does everyone else's store look like versus the previous month?

Retail Rep here. Been with Verizon about 18 months. Worked Telesales WFH for about 4 months this spring, now back at the store. Got offered a permanent Telesales position. Still trying to decide on wish is the better career move over the long... —  read more 

I have my interview tomorrow at 10:45. Can anyone tell me what to expect? Thanks in advance

It’s been rough with reduced staffing taking on one customer after another. There is zero empathy or praise knowing those of us working in the store are dealing with a lot of c-ap right now. I’m feeling overwhelmed and stressed out and need to take... —  read more 

I’m trying to wrap my head around what leaders are touting as largely positive employee survey results v. The employee frustration I see here. Is no one doing the survey honestly out of fear of retribution? Is the experience discussed here... —  read more 

Whats going on with telesales? Where are you at in the process coming from retail? Sounds like it’s a mess.

Just a few months in and leadership is recognizing they made a mistake. All metrics way way down. Something can be said about having an individual commission plan. It will be no shock when they bring it back...of course tweeked to their advantage ... —  read more 

I’ve worked at Verizon for “like” a long time. I was talking to one of my employees the other day and I was like “dude” this digital first stuff is great because as we clean up on our cost factors we show more profit and then our stocks rise... —  read more 

Someone blew the whistle to customers about the RIS score. Had a customer just demand to transfer 4 years worth of content on her naked upgrade and if I didn't do it she would give me a bad score, stating "I know how you all get paid" This is... —  read more 

When customers get close in the store tell to stop... don't touch me there... this is my NO NO square.

Looks like retail is having a big issue keeping some stores open and staffed. Verizon over played it's hand? Too many people left?

We had a person today who called another employee some very choice words after they asked them to wear a mask in order to come into the store. Rather than taking the detractor, we told the person we wouldn’t be assisting them due to their erratic... —  read more