I’m not buying the reason leadership is giving us for the shift bid being pushed back til January. They claim it’s because if they do a bid now the shifts wouldn’t be “rep friendly” because of the call volume the schedules would be a bunch of late shifts with no weekends off. I ask u when have they ever cared about the reps more than the customers? Ive definitely seen some c-appy shift bid schedules, because they needed to have the coverage for when customers are calling in the most, but now suddenly they don’t care about that and are more concerned about the reps? One would expect the bid to be on time so they’d get shifts out there to handle the call volume. So either the company is trying to become more employee Obsessed than customer Obsessed, or there’s another reason for the delay. They also said it was cuz of system issues and new hire classes starting in October and November but the main reason seems to be call volume creating lousy schedules.
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Murfreesboro is hiring for care. Look at the job postings. Supposedly gonna have 3 new hire classes by end of year.
The rumors are spreading like wild fire and verizon does not want people to know what is really going on....so of course they are all of a sudden going say they are hiring after they put on a hiring freeze and extended the shift bid. This happened before and they did the same thing held interviews too. Dont be fooled. Just because they say they are hiring does not mean centers are not closing.
Anyone that has been with this company long enough knows the second they start saying they are doing something for our benefit really means : "smile in your face while they stab you in the back"
The most likely answer has to be call volume and offshore reps? Maybe they are not full yet, or the call routing group hasn't figured out the call forcasting due to the offshore folks. Yes if you didnt know, your job has been or is being outsourced.
None of the call centers are hiring.
What call centers are hiring?
The HBA program is successful at least from the leadership perspective. Don't fool yourself into thinking more call centers are not closing.
I agree with you. If it were really about rep friendly schedules they could still have a shift bid and make the schedules rep friendly. It's a terrible excuse and it doesn't make a lot of sense. I think they are just b—s—ting is to get through the end of the year. They cancelled the next training class for the Tampa center.