How do they expect us to print a receipt that the member lost after leaving the register. We do this so many times a day it is crazy. Or they didn't get their receipt at the gas pump. This is not gonna work at all. First off at our store the majority of members are older people they will not do their own return. Second our frickin iPads don't work half the time anyways. This is gonna be an absolute mess. They told us now we even have to be the ones to ask for cards at the entrance doors along with click and pull, answering the phone, memberships, temporary cards, credit apps, call credit people sit on phone for 30 min, returns, hang signs and even go get the supplies for the floor people who wait on u to do it even though ur not even using the printer. Then stand there get yelled at because we are not going fast enough, because why there only one of us at the desk most of the time. The only time we have a lot at desk is at 1 when the second block comes to work. Then how are we gonna fit all of us behind the desk with just iPads and one register. Oh and lets a not forget the member that strolls on over there for u to check them out because well they don't want to wait in line and they refuse to do self check because as they say my job I don't get paid to check myself out you do. How many of us have heard that one. I have even tried to warn them what was about to happen they won't even listen I get told well aren't u on the clock then check me out. Now I don't mind if I have nobody at the desk and I am there alone but that hardly ever the case. So I have to stop what I am doing to check this big basket out and then my line gets backed up 10 people who are all frowing saying they need to get u some help. And 90 percent of the time our cos can't help because they are alone to especially now the ones that would which I will say is maybe 2 of them, they won't because we are so far away. This is c-ap and it's gonna make everynthing so much more stressful. Yet how many have heard membership job isn't hard? Well I know at our club I can say they may not think it's so hard but let them come up to get signs and they walk off saying I wouldn't work up here for anything. All while watching us struggle they won't even pick up the phone. Yet all u hear is we need to cross train. Heck even the manager won't come over and help u. The one that did left went somewhere else. So grab a seat folks this is gonna get bummy and yet we most likely won't even get a raise. But what we will get is a few more jobs added to us.
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So the new membership desk isn't going to be like the desk is currently. It'll be like an island. It doesn't have a printer, shredder or main laser printer. Store planning will determine where the new desk will be located at.
Also as a note. For broken tablets, depending on the issue then open a ticket and NCR will order a tablet or a new one will need to be ordered/repaired I believe through GNFR.
What is a thin client? We had 4 computers and 4 registers. Now we have 1 register and three tablets (cause one broke.) Unless the computer was called a thin client, we never had one, and now that the computers are gone, we have no access to Smart.
My new motto is let the member wait. Use to be at least two people at the desk at all times. Now it's one. Impossible task. You're right, if home office wants them waiting in a line, then that's what'll happen.
Sam's jumped too quickly into the technology ring without even thinking or working through all the issues that have been known at clubs for years. 100% evident they have no clue what we do in our clubs and for our members. They think millennials are their ticket. Don't hold your breath Sam's, karma gonna bite you in the arse for how you have and ARE treating our teams & our members.
Well I want my gosh dang raise like others have gotten. Of course they don't care what I want but this is why we are so short handed. N people can work at McDonald's and make more than we do. I may have to check into that lol
And in addition to all of that the scheduling is so messed up that many times there are no door greeters, cart runners and there are so many call outs to boot. Most managers don't pitch in to help. It used to be that our managers would jump on a register and help box purchases but those days are long gone with all the management changes.
The ship is sinking people! Sams will not be around much longer, HO is running it into the ground and I believe it is on purpose!
You won't be behind a desk. You will be at a four sided table.
Yeah, life s—s you dry in the club.
Here's a work around for the receipts: A members purchase shows on the iPad instantaneously. At least is does for us. So touch your "returns" button on the ipad. Scan their card, get the TC number of that purchase. (You'll know it's the right one, because it will have today's date. )
Now take your iPad to the register, scan their card, and start a return with a receipt. Now you have the TC number to type in - like you do when a barcode is damaged.
Right after the register ask you if they have a gift receipt, it will ask you if you want to "print" (can't remember what it's called.) Anyway, we usually hit "total," for "no." Instead hit "enter," for yes and it will print the receipt. It's not a real receipt, because it has no barcode, but neither did the one we printed from "cash management."
Hope this helps.
Because home office won't.
The home office doesn't care. They are too busy planning their 350 acre, multi-million dollar campus. Time to clean house in Bentonville.
You are supposed to keep 1 thin client at membership for smart system