As of October 25th, we will no longer be printing pictures at our club. October 31st all the assets will be palletized and get ready to be shipped back to used assets. November 1st, everything else in photo will be taken down and membership desk moved to where photo was.
All associates are stoked about this!!
Oh no our membership does the processing and going to get the order. Merchandiser doesn't do anything. We have two guys that pull the order except on Sat and Sunday then membership and sometimes a cashier will.
Members were sent and email about this change that Sam's Photo was going completely online. Got the email this morning.
Where are you getting your information from? It's not anywhere on amp or wire
Membership isn't assigned to do club pickups, merchandising is. If your club's merchandising team isn't doing their job, then shame on your managers.
Is there gonna a new position for club pick up? Right now membership does it so if they move us to where photo is who's gonna do club pick up?
The Sam's Club Photo lab in Louisville Kentucky has closed and the Jeffersontown Kentucky photo lab will be closing on October 31st, 2019. The club in Jeffersontown Kentucky is moving their member service, membership, returns area to the space where the photo lab was. Club pickup is moving to the space where the member service desk was. Submitted October 23rd, 2019
Photo is not profitable, ours has been gone for years..
LOL! Photo might not be the last dept. to go! Doomesday is coming!
Now... This is real news. Our photo department is done.
not fake ..it was announced in our club a few days ago..October 31 is the last of photo.....we are psyched .....
Can you provide a link where the pictures are located on the wire? I've searched, but no luck.
Not fake news. More like fake desk.
And it's a little desk, one where you can't escape the nasties.
The new smaller desk allows for absolutely no personal space. They want us standing side by side with the member, to make it a more personable experience. And it will be personable when the member beside you reeks of urine, has roadkill breath, or has never heard of a bath or deodorant. And I doubt other people want to be anywhere near the stinky members either.
Now consider the unmanageable children, who grab, hit, and spit.
And not to forget the men who reach across the desk in an attempt to touch us, with the pretense of shaking our hand. Now they can out right touch us and pretend it's an accident. (Yes, it's happened to me a few times, when I was a cashier.)
On another note: Self service is coming to memberships. This is the beginning. Face it, people join Amazon Prime all by themselves, why not Sam's? And I think, eventually, the member will be doing their own returns too. It's done online all the time, why not in the store?
The only thing the member wants is fast, efficient service, but home office doesn't get it. Tablets were headed in the right direction, but taking away the real computers, the registers, and the desk will make the process longer, not faster. People don't give a sh+t about a “personable experience,” they don't want a "relationship" with a company; they want their problems solved and they don't care if it's a tablet, a kiosk, or a customer service associate who does it. They want outcomes, they want speed, and a 4 by 4 desk with limited equipment is never going to never going to be fast. A large desk with a wide variety of equipment would, but not when there’s only one person working the desk, which was often the case at our store.
Change is coming. Not good, I’m afraid, if the equipment we are left with now is any indication. The member will not win. But hey, if home office wants them to wait in longer lines for membership services, then so be it. I'll oblige.
Don’t know why this is news. We told you all clubs will be getting rid of photo.
All real news Nov 1 go in my club
Not fake, ours have been gone for a year now
Not fake, pictures on the wire
Fake News