To the ones claiming the unwillingness to adapt to change for the retail environment; they were not the only group impacted.
Along with removing those positions they also gutted the internal IT departments that not only support retail analyst's but literally every other type of employee as well. The IT Help Desk (assists employees with workstation issues for both software and hardware) was also completely outsourced to another company. Along with them, they removed the Tier 2 team for advanced support, the internal customer care team that handled request escalations, technical fulfilment who assisted in Service Requests (people that need new software or hardware) etc. This is just phase 1 of a much larger project to come.