Someone that used to work for Verizon now is a Tech coach and they were told today their high call volume today is because a site closed and text me like which center closed? And I have no idea.
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If it was a direct center, you would’ve known. Even with the vendor outsource centers, it’s usually replacing one bender with another, like AFNI with Xerox.
No high call volume is because we launched one iconic phone after another. Back to back to back high end phones, then the customers call again, due to sticker shock, claim "No one told me...." and blame the store or telesales reps for all kinds of stuff when they actually placed the order online.
Can't wait for the holidays. 😯