So apparently there are going to be small stores/ kiosks in the malls where just two people will be managing it and customers will be able purchase everything & do everything themselves. They will be openings of those stores close to the Corporate stores in order to better train them how to do everything on their own. Ones who don’t believe it, will see it with their own eyes just like 1GM, 1SM & 1 Lead Rep, No Mid Coaches & No commission starting Feb will be reality like many have stated un other posts.
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I spoke with management and apparantly the stores on Oregon have been a failure. Apparently, and this goes without saying, our customers aren't ready yet...
I watched the video a few days ago, the theory is good, however, I think that many will take advantage of the 2 employees that work there. Example, Phone returns, content transfer(the constant insisting they can't do it!) not knowing how to order online( my verizon set up and passwords) Email set up etc.
I understand these locations are set up for in store pickup , but the few who don't care or understand this concept will be a strain on the staff. Or the corporate store close by will be inundated with these people.. Slammers beware.
Portland Oregon already has two express stores. My ops analyst helped set up the store, its supposed to be pretty self sufficient, similar to Amazons grab and go stores they have. It's basically an ISPU store, order everything online, walk in and out in minutes.
Yes they already have one of these stores in California.
You know what is even a bigger pipe dream? Retail stores returning to profitability...
Such a pipe dream. First of all Mall hours are usually 10am to 9pm or930pm Sundays 11am to 6 or 7pm, so how can 2 employees cover those hours? Secondly, Malls charge, even now, the highest square foot costs in retail, Verizon wants to cut costs. And third customers doing things themselves, Laughable at best, our customers that visit our stores don't want to do anything, and want employees to do everything even resetting email, Facebook passwords,and "because I pay a bill you do everything," it 20 years of coddling and doing everything has caused this.Also, Verizon doesn't communicate effectively with customers, the unopened FedX box syndrome ,For example, a customer walks in and can't activate their phone ( purchase or insurance) a majority of the time their is no instructions or at least the IVR (877-807-4646) to activate in the FedX box ,they teem into the stores and thefront line is bogged down with them. So imagine a Saturday with 2 employees. Whoever thinks of these things has never worked Verizon wireless retail, this why I don't believe it's true . Lastly, I have been told that we are nearly into 2020 that the company wants to update their bill payment machines in the stores instead of just getting rid of them? That's sending the wrong signal for customers to do"everything themselves "
Yes. Not malls though unless it is one of the few malls left that is busy. Most malls are dying just like the rest of retail. This has been in the works since 2015. The design was easy but nailing down the operations was a b–challenging. We have the automation now to be able to roll this out. Verizon wants a retail presence at a fraction of the cost.