Thoughts?
8 replies (most recent on top)
As a whole, not great, but better than other retail companies. It also depends on the associate too. The ones who are customer oriented will do their best. Then you will get other workers who don't care regardless of Marvin or store level management. The thing that Marv and Co don't realize is that you can't run Lowes like you can a Walmart. Walmart can get away with bad customer service and bad staffing because it's self service. If a customer wants to buy an appliance, or a patio door, then they need to speak with someone in the department with knowledge. No customer is going to buy something like that from someone with no experience. The only departments that you can put the "I don't know" associates are receiving, ISLG, OSLG, hardware, front-end, and maybe Paint. It's not too hard to mix paint.
We all watched a service manager of pro put in over 60hrs. Last week.
He was hiding in the asm office watching football on his phone.
He even called and had a pizza delivered to the store and took it to his hide out.
When he is seen on the he NEVER has his vest on and walks around like a peacock this his feathers up.
All Marv has created is a hostile work environment. Employees will go as well as customers quickly out the door. Thanks Marv!
The reward for hard work at Lowe’s is more hard work. Get used to it or learn to s— up to management or learn to coast like so many at my store do. I used get my department recovered early figuring I could leave when I was done only to be sent to help a slower associate who always seems to be in the break room. But no more, I have my work timed out to the minute.
Since we are given NO training, no resources, faulty equip, poor management, and no support at all from corporate ALL while they expect an unrealistic myriad of "wants"... I personally can say that I myself do very well but lately hiding like everyone else.
I go beyond, every day. I lead in CC apps, and crush every metric vs my coworkers. The reward? More work piled on me. If I get 3 cc in one day, they dont say great work, they just say "we want 4 tomorrow. No excuses!"
Overall, our customer service is absolutely horrendous. Yesterday, the pro cashier paged lumber 4x throughout the day and no one came. They ignore all customers on purpose, and management allows em to. After an hour, the customer started seeking them out, and they all lied and told him they dont have a forklift license and walked away!
They did have P.E. license, they simply dont help customers. Ever!
Ive complained that its been going on for a year, and NOTHING has been done repeatedly. So now? I can either help the customer like Ive been doing all year, or go hide like they do. Guess what? If management allows this behavior, I am not able to keep on being the ONLY person to step up. Its unsustainable and it ends now.
I jumped on f.lift and loaded him yesterday but he needed to return 2 more times. The 2nd time, he found me all the way in ISLG helping 3 customers and he said no one will load him again. I said sorry sir, Im witht all these customers. He demanded a manager and stormed off.
So yea.. we S— at helping customers because corporate is tasking us, cutting staff, and providing ZERO resources to help customers.
Fkk all you clowns. Im done.
What are these training videos you speak of? Aside from the active shooter and unconscious bias videos I’ve done no training in three years.
A kid making just above minimum wage with a smartphone is the future of Lowe’s. I’m surprised we don’t have to watch YouTube videos to gain “product knowledge.”
Considering how under staffed most of our stores are, I think our customer service is lagging - badly. I know that in my store, associates spend a lot of time in areas that they don’t know. Customers look for expertise and product knowledge and putting inexperienced people in areas they don’t normally work is a recipe for bad customer service.
Lowe’s think they can offset a lack of experience with training videos which are NOT adequate to learn a department, especially those like plumbing, electrical or millwork. These require some substantial understanding of the products, codes and installation procedures that you are simply never going to learn on the job in a retail store. But that hasn’t stopped us from hiring people with little to no knowledge for these areas. How do you suppose the customer service for areas like that turn out with associates like those?
Not well! Since Marv only wants to enrich himself and to hell with seasoned employees. All employees are tools for Marv’s self-enrichment.