Thread regarding Lowe's Cos. layoffs

Our customer service is lagging badly

Considering how under staffed most of our stores are, I think our customer service is lagging - badly. I know that in my store, associates spend a lot of time in areas that they don’t know. Customers look for expertise and product knowledge and putting inexperienced people in areas they don’t normally work is a recipe for bad customer service.

Lowe’s think they can offset a lack of experience with training videos which are NOT adequate to learn a department, especially those like plumbing, electrical or millwork. These require some substantial understanding of the products, codes and installation procedures that you are simply never going to learn on the job in a retail store. But that hasn’t stopped us from hiring people with little to no knowledge for these areas. How do you suppose the customer service for areas like that turn out with associates like those?

Good post from @11NfI9xX-1xbl.

by Anonymous
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Post ID: @OP+11OBNpfE
Comment! It's anonymous!

3 replies (most recent on top)

Kind of, but I can only speak of my store. For awhile we were chronically understaffed at night, and this was before Marvin. Day shift is fine, night shift has gotten a little better with coverage. We do get the occasional call out that leaves a department vacant. Flooring, plumbing, paint, and sometimes electrical can be a nightmare when there is no coverage. Some stores have it worse than others.

by Anonymous
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Post ID: @1buv+11OBNpfE

I keep looking at what Marvin and the Marvettes are doing and think Comp USA.

by Lowe's Gray
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Post ID: @1tjf+11OBNpfE

There is ZERO customer service at Lowe's any longer except for a few genuinely smart people who do their job and most of them have been targeted as "trouble" because they arent brainless minions, or SMART trained mo–ns. Blindly roaming aisles like zombies. Ones who can actually think conceptually, something the perceptual animals at corporate dont understand.

But these able-bodies employees are prob 1 per store, and that person is already targeted to be terminated. Lowe's wants young, dumb, full of cum dipchits who say yes master, and how high!

But management will "say" they want smart able employees. They really tell it like it aint.

Management says one thing, and its opposite in action. Its a mess, and customers and employees alike are the ones who suffer.

by Anonymous
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Post ID: @1klh+11OBNpfE

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