My district is unbelievably short staffed. We have stores with 4 people that last year had 10+. They cut 2 off head count but that still leaves that store 4 people short going into black friday... We are about to have some hell of a long cue times... When will they realize they are pushing the best people to quit and only the lazy/scammer will be left.
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I see much of these threads are retail but anyone in on the network side will tell ya it’s worse there. The network isn’t what it used to be and they’re way way understaffed. Anyone they could leave has left after they’ve already ran off the mules puking the load doing all the work. Literally they struggling day by day with no plan for the future. They layoffs and getting people to accept packages to leave only makes their bottom line look good temporarily. The chickens will come home to roost and have as shown by the debt that has accumulated. 0% sales growth for the last year to add. Give it 1 year and they’ll not be able to hide the truth which is the company may not survive.
You know what's funny about half these recs have now closed... Oh and aren't filled either ..
Bunch of reps left in the past two months in Las Vegas leaving us with ridiculously high quotas... over 110 contracts and $16k bucket. The restructure that they did brought new leadership to our district were all they care is taking selfies with reps...
Retail is not dead no. Just take a look at your local Walmart. Company owned cell phones shops on the other hand have served their purpose, which was to drive growth. Now growth is gone and you have thousands of expensive leases full of expensive employees that are expensive liabilities because they get robbed all the time.
Leadership does not want company owned retail to succeed. They have slashed headcount, reduced store hours and converted the vast majority to Next Gen design all in an effort to reduce cost and make them attractive to third party indirects. Leases are three to five years and when they come up, trust me, real estate is taking a hard look at renewing for another 3 to 5 years.
Get out while you can. Use the tuition assistance Verizon offers to get into something else.
Greatly worded. Yes retail is not dead. It seems like the admin level & managerial level folks are trying their hard to force the store closures & force people out while themselves making their fair share. Yes retail is not dead bcz the company is making record breaking profits in billions year after year. And on top of that they get a Tax Break?? Best advice is get urs, go home & NOT care a Damn. Come to work for “Urselves” NOT “Verizon” or the other “Managers” who manipulate us to sell for themselves so that their paychecks look good & we just get bread crumbs in the end. Let then figure it out themselves who have make this ship to sink in coming times.
Anyone who thinks retail is dead is a buffoon. What happened in retail over the last 10-20 years is that over saturation of the market and online buying collided. Shopping malls are no longer popular while stand alone shopping plazas and outlet stores took over. Retail is not dead it has just evolved. I can name numerous retail spots that are bustling with business. Verizon retail competes against themselves by having 3 stores in a 1 mile radius. Traffic is down because of the numerous avenues to buy a phone NOT because retail is dead. Personally I would never buy a thousand dollar phone and take the risk of it shipped improperly. Retail shopping is a great American pastime that is here to stay...you are clueless to think otherwise.
The stores are so understaffed that people will wait 45 mins so they can be with a sales rep for 30 mins while the rep is playing the quote tool game and they "upgrade" and pay 40 dollar upgrade fee while online its 20 dollars and still complain about it? They only want to bye a phone, and they still go to corporate stores and go thru this process, but they keep coming back. I will admit most reps are more professional than the resellers ,however to go to a corporate store to upgrade is just plain dumb in 2019 / 2020! When the general public finally realize to stop going to corporate stores and upgrading equipment it will be too late. The customers constant mantra is " How come there are deals for new lines or ports and non for upgrades" ? Enough said.
The only thing Verizon cares about....
“Verizon reported consolidated revenue of $32.1 billion in Q2, down 0.4% year-over-year and lower than analyst estimates of $32.4 billion. However, it also reported adjusted earnings per share of $1.23, compared to analyst predictions of $1.20 (which was It’s Verizon's EPS a year ago).”
I would like to thank the contributions of the reps for the increase in earnings per share. Without short staffing the stores and increasing quota’s to unattainable levels, thus reducing commission payouts by 10-15k per year per rep this would not be possible.
Remember Han’s said it best. It’s about increasing shareholder value. Not about taking care of the customers or employees.
It's so sad what they are doing. They are ruining their own employees' lives by pushing everyone to the brink of mental illness. Get out as soon as you can.
They don't care about us or the customer, only the bottom line. When the sh– starts to hit the fan and customers start to b–ch they might figure it out, but by then it will be to late, all the good employees are bailing, and now quotas are so high nobody gives 2 sh–s about selling with integrity, numbers are unattainable.