Thread regarding Bed Bath & Beyond layoffs

Open letter to our new CEO- from the home front.

First of all- Thank you for joining the bbb family. I know that you are very aware that we need help and you will be learning more in the weeks to come. I also know that you have high hopes on helping us and I want to be optometrist and helpful as this transition occurs. This is a tough task for any of us in a store- and maybe those in corporate too- not sure on that front. There is a whole list of things we need to do but as the list may always be added to, we hope you can start to check off some of these as well.

  1. Communication is the biggest issue in the company. Better ways to communicate from top down- and laterally. Too many decisions are made and they contradict each other. And we need a more modern tool to do so then the 1998 platform calendar we use- and my source is not user friendly to find information a week or two later.
  2. Continue to refresh the stores- but also the necessary staff. No I don’t want to lose a great colleague. I want those who are not being evaluated correctly, and contribute far less then the average manager or associate to go. We have a lot of dead weight and we need to better evaluate the talent we have- but also TRAIN management on the best practices to evaluations.
  3. Be more customer focused. Get to the pint quicker with customers. They don’t want to spend a lot of time at checkout- if you want them to sign up for emails and get their receipt via email- that’s great! But at least be able to pull up their offers on the register. Be able to sign up for Beyond plus via register, and allow Beyond plus members to have a “membership card” that a cashier can scan for ease of access for old AND young customers. And let them chose this option if technology won’t allow us to just pull up a coupon.
  4. Pick just a few priorities for stores- there are too many initiatives going on at all times. And I don’t mean just customer service initiatives. I’m taking about constant moves, freight prep, new programs, clearance events and the countless tasks being done.
  5. Staff your stores. Too often in most stores there is one person on the floor, 1 on register, and an LOD running around. Mathematically speaking not all tasks can realistically get done in one week, or a day. A staff of 4 can not do every thing needed to have a perfect store- or even a moderate store that makes customers feel excited. Also, associates walk by customers 20 plus times a day with no greet because they are in fear at task one get done, are in the middle of a time crunch so they don’t go past their hours, or have to go ring back up.
  6. MAKE a PLAN- stick to it. Too often an aisle guide is sent from Corp, then a store will make their aisle guide then regional will tell DMs how they want their stores set afterwards and after most of the product has arrived. Then a AMM, or DM walk after that changing. Several aspects without proper knowledge of where’s Waldo. Create more layers in the aisle guide. Create an A+, A & B guide, and then a C& D. It may seem tough but you can’t tell a C volume store they need something on a column and then send in 10 which doesn’t even cover it, then say it’s not set to guide.
  7. Don’t half update technology.

Several years ago stores were given phone upgrades. So many stores still have the old system, which doesn’t connect to the radios, TC51’s, the new Pagers, or anything else. So many stores could use this upgrade but don’t because of their volume code. And be quick with these changes. Time is money, and the more time associates spend being inefficient the more money we lose! Also get the “request help” button that other retailers have. Put one in every corner of the store and sign it something like “even while we are away helping another customer we are ready:waiting/ willing to help!” Put them where customers need the most guidance- this will prove helpful in smaller stores!

  1. Don’t be afraid to invest in a low volume store- most low volume stores are that way because they don’t have the right footprint to offer what the customer expected us to have. You will see in many stores with the new traffic talk that we have a high foot traffic but a significantly lower transaction amount. Well that’s a customer walking out without a product.
  2. Last one here- have the company start focusing on the associates as family and not just a cog in the system of bbb. At one point stores help potlucks, parties, and celebrated more then just on thanksgiving and Christmas. Send an associate a birthday card with a special birthday coupon, don’t have us compete to fill the fridge.. be friendly!

That’s all for now, best of luck and we are rooting for you, for change, and success!

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Post ID: @11UF2LhK

10 replies (most recent on top)

I don’t care about what any of the comments say. I love Thai post and I totally agree that Bed bath can be saved. Anyone saying different can go find another job. We don’t need you.

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Post ID: @11UF2LhK-2uuk

I for one think that this new CEO in not going to be able to save the titanic. if you read about Target, he may have fixed the look, merchandise and traffic in the stores but he was part of the payroll cuts on freight put away and back room associates to put more people on the sales floor. Also increased the wages but cut hours to the point were associates are actually making less money per week( google it if you don't believe) the morale is way down and their backrooms are a mess. BBB Does not need a merchant, it needs an operations minded CEO. The merchandise at bbb is actually great, the problem is the greed were the margins are so high that makes everything expensive compared to other retailers even after the coupon. From district managers and up need to be cleaned up, they need management that are not afraid to let corporate know what they are doing to the stores, I would bet corporate does not know how bad it is because everyone is afraid for their jobs. Have them all go thru training on how to talk to and motivate people. Fix all the technology so it works right. Hire a knowledgeable company to develop a website that works as good as amazon not like the clunky one we have now, have it stand on its own so you don't harass the store to create orders so it looks like they are better than they are, let the store concentrate on their own business.
Stop focusing on cutting the coupons, it is what brings the customers in, it is not ruining you margins because even after the coupon most times we are still more expensive or the same price.

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Post ID: @11UF2LhK-1dll

God forbid autocorrect happens- I don’t get why people feel the need to correct it. It happens to everyone. And you pointing it out is obnoxious.

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Post ID: @11UF2LhK-1yjm

That was the best thing I’ve read on this site. Didn’t anyone ever get a bad autocorrect?

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Post ID: @11UF2LhK-ikv

Wow over your head. The poster was making fun of the original poster saying optometrist instead of optimist.

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Post ID: @11UF2LhK-jvd

I for one want to be an optimist because firstly, this is my job. This is my career, and this is the life I have known for almost 12 years. I’m not burnt out, I’m not checked out. I love what BBB once stood for and I understand the change because I’m educated on how retail works. I live the life and I’ve done plenty of research on the industry. My passion is working in retail! I choose to be here because I want to be. If you don’t want to be or don’t want to be apart of the change then go. He doesn’t need contacts or glasses. But I’m sure he is going to see some great stores, and some not so great. But if he ever read this, I would be grateful. He genuinely seems like he wants to help us succeed. Sure he will need to do what all CEOs do to ensure panic doesn’t set in. Whatever. But what’s wrong with being optimistic? Those who are tend to work harder to achieve the goal set and will help turn around a goal. Anyone in store management knows this is true. Just think of when we coach an associate for beyond store orders. When they are pessimistic saying they can’t get 2 orders a day and that it is impossible, it will be for them because they won’t put effort in. When associates are excited and are optimistic they will reach or achieve their goal. In 12 years I’ve seen it time and time again. Either put in the work or go. You want the company to turn around? You want your store to comp? Put in the effort because they can’t wave a magic wand and make it happen. People are the change in all of this. They sell, they procure the new product, they plan the planograms, the work the freight. It’s all about the people. I challenge everyone reading this to start to motivate their associates and be optimistic and see the change! Even if you don’t want to, know that it’s contagious and once you get on board you and your store will be happier for jt!
#BETHECHANGE

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Post ID: @11UF2LhK-vkw

The new CEO needs glasses or contacts? Why do you want to be an optometrist ?

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Post ID: @11UF2LhK-mdo

The only thing that was missing from this great list was to raise the wage for hires. cashiers can go to McDonalds or Shoprite for 13.00 per hour. If we can staff the front end, we all could stay on the floor and assist customers, avoid shrink and fill the shelves.

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Post ID: @11UF2LhK-zas

Yes! Especially point 6. They can institute all the changes they want, once it’s tricked down through the layers upon layers of RMs and DMs the changes have been erased, and we’re back to business as we’ve always done it. And point 3... how many of us see certain associates get away with not doing their jobs, refuse to do training (and after 10+ years with the company still don’t know the difference between a back and a side sleeper pillow), be rude to customers, and bullying other associates because they found favor with management, and other, much better associates are screamed at to the point of tears because they were a minute or two late twice in the past 3 months? I know that’s normal at my store.

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Post ID: @11UF2LhK-giz

You are 100% dead on. I hope someone really genuinely listens. Also...get rid of the cancers in each area. You in power know who they are dont lie and dont think we all know same. Do something to fix this please.

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Post ID: @11UF2LhK-wzm

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