Customer service is now going to be required to add lines. Non commission and taking away sales from stores and telesales.
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Problem is there would still need to be some sort of incentive to sell aside from stupid a– leaderboard. I feel productivity would drop so Verizon may have to move back to a performance based coaching system versus the current behavioral based. Problem I see with that is management could start entailing a "lead by fear" mentality, "you need to hit xyz or your job may be in jeopardy" type b—s—. I worked for a company like that before and was the most stressful years of my life. Not saying all management would cause hell, some do it now.
Basically to summarize I do think it'd take stress off of worrying about commissions, but it'd create stress in other ways. I've lost nearly $15k per year since the current comp plan took place. I dont think it's necessarily the comp plan though. I think it's the impossibly high and inconsistent quotas. Some stores have super low quotas but are busy stores compared to slow stores with high quotas (same amount of reps in store).
I think if they try this they'll do another trial. But yes I do see it happening in the future
Ok I will bite on this one. I know there was a trial with a non-commission format but what were the details? To make just 50k per year Verizon would have to pay everyone $25.00 an hour. I can see them moving to hourly but no way they will pay that much . So what were the details under the trial?
I was on the trial for a year it was pretty sweet I was a huge fan of it (was not at first) stress was way way down and moral was way way up plenty of ways to get bonuses too and Krista is a fan of it and now she is over consumer group I can see it going down.
Yes been hearing about it for a long time with little to no substance. Just like store closures.
Is it suppose to be easy slinging cell phones making 50-100k in an entry level job? Verizon severely overpaid commissions during the basic phone years and early on with smart phones. I remember 75% of the sales staff back then were making a minimum 75k not even trying ...some were kids 18 years old! No college no real skills in an entry level job crushing it. Those days are over for most and rightly so. Verizon wants its Solution Specialists to be well rounded on leaderboard going for that at risk of 1350. The job isn’t made to hit a 2.0 with 4K checks every month. Yes the opportunity is there but realistically it’s a 50-60k job at best.
At this point I would be fine with doing away with commission. Reviewing commission from two years ago I’m averaging selling 30% more but getting paid half as much. From speaking with other reps, most seem to be down 10-15k year over year.
I no longer think of my commission as part of my compensation package, only as a bonus.