Thread regarding Verizon Wireless layoffs

The future for tech experts

Anyone have any insight on the future for tech support. No new techs support positions have been posted in any location in years and headcount is down.

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Post ID: @11efLLwD

10 replies (most recent on top)

How much you want to bet Verizon is trying to get rid of tech support in it's entirety? Think about it, warranties can be done by tech coach if a customer wants it, manufacturers can also do our job troubleshooting, and network has been automated for nrb tickets...we almost aren't needed anymore

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Post ID: @11efLLwD-hrms

They are recruiting tech reps to lnp in my Center. Took a bunch of tech reps that do lnp backup for a project working all the extra tickets until January and posted permanent positions in lnp twice.

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Post ID: @11efLLwD-9qdr

Wilmington and murfreesboro both hired new techs back in april.

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Post ID: @11efLLwD-7nzi

I hope so. I'm so ready to leave!

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Post ID: @11efLLwD-4lft

I hope so. I so ready to leave!

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Post ID: @11efLLwD-4qbl

"What center are you in?"

Rolling Meadows if you're asking me and not the OP.

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Post ID: @11efLLwD-4esf

What center are you in?

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Post ID: @11efLLwD-4pei

UPDATE

We're having the hour town hall meeting at 2:00 where they are going to make it official that all chat tech experts that haven't already transitioned to the messaging platform will be coming over. HBA options may be in the works eventually but not at this time.

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Post ID: @11efLLwD-4azb

In my center, all tech experts are moving to the Verizon messaging platform and demand is high. Overtime has been pretty wide open.

If you haven't heard of this new messaging platform, launch Message Plus and then tap the menu key in the top left corner. you should see an option to text with us.

There's something similar in iOS messaging as well as entry points through Siri, Google maps I believe and a few others.

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Post ID: @11efLLwD-4chk

Heard rumors of HBA or package offer in 4th quarter for tech but just a rumor. And there are so many rumors out there.

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Post ID: @11efLLwD-jbg

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