10 yr Lowe's veteran here. From plant waterer at $9.50 an hour, to ASM. My promotions are all from hard work, punctuality, and never on "favoritism" or being friends.
I transferred from a Lowes 2 miles from my house for a promotion to a store an hour away. I transferred because the H.R. rep at the time had wrongfully blackballed me / pigeon-holed me because he didnt like me for subjective and unprofessional reasons. Most likely because I didnt kiss arse, and act unethically with all the other management there. The last store manager was FIRED for giving friends free products. Nice store to work in eh?
So I needed a new appliance. No sense driving an hour with it in my SUV so I went back to my local Lowe's. WHAT A DUMP! I walk in on a Saturday through the lumber door and one cashier is working at noon, and 7 people are lined up down the lumber aisle with thousands on carts screaming for service. And many more were walking up to form a bigger line. The Pro Csa was sitting at the desk, on his phone doing NOTHING! He didnt even jump up or look up when people were screaming to be checked out. The last 3 times I went into this store on Saturdays the same exact thing happened and the same slob of a CSA was sitting at desk, doing nothing.
I walked the store for 15 minutes. Going to specialist desk, to desk. The millwork specialist had 4 customers standing there as he was helping another, all with angry scowls of impatience. The flooring specialist was on the phone with CPO as an angry customer was yelling at him, and he had 11 folders out and open that needed to have estimates done or worked up. No one was in all of kitchens. In appliances was a CSA from plumbing trying to help 3 customers, all angry.
I went to front end. ONE person was running all of front end with customers lined up at returns, and at the front awaiting help. They couldnt even pay their bill!
I got so annoyed that I went to the slob PRO CSA and asked him to log into Genesis. It was the easist sale ever. I had the item #, didnt need EPP, haul away, or connectors. I was going to pick up the stock unit in 3 days! Plenty of time to stage it. Right? Wrong!
It then took me another 30 minutes on line waiting to pay. I asked PRO CSA slob to open up, he said he doesnt know how to run register and "its not his job!"
Ove the next 3 days, I emailed everyone at the store after trying to call countless times, and been placed on hold, hung up on, and transferred aimlessly a dozen times. Never once did the store manager, any asm, or manager even reply to a single email and guess what? The appliance was never staged or ready.
I arrive on a weekday at 4 pm. NO ONE in the entire store knows anything. Same scenario - I go to front end, 1 person there with 10 customers. I circle the store, and the few associates there are all busy with customers doing the best they can, with Marvins cuts and limited rersources. After 45 minutes of NO HELP at all. I said fkk it! I wont say who pulled it because using P.E. off the clock is prob a fireable offense these days, but guess who?
I had my installer waiting now for 30 minutes and it cost me an extra $50 bucks for Lowe's incompetence. Three days to simply stage a small appliance is pretty damn agreeable!!
Now, I finally have the goddddamn thing on a cart (no help at all from anyone) and I see a manager and tell him what happened and he says, "no one could help you?" OMG.
I walk the cart to lumber checkout and guess what? Slobs sitting at desk doing nothing. I see a young man outside loading block and ask him to come in when hes done and he does. He logs into Genesis for me, and 2 managers show up and ask what hes doing. I tell them I need the Load Ticket printed so I can exit. They tell me they never heard of that and none of them know how.
I then show them all how to pull up the order, place a "P" next to the sale, and print the ticket. Then match the item and model #'s to the unit and sign me out.
The irony is, this store and Corporation made it clear they didnt want me, nor want me back. They would rather have these employees there. They can have them!
The flooring aisle was LITTERED with bags all over the aisles, and it was a disgrace.
My mother needs aprox 4k in flooring, and installation. She said she went to Lowe's and knows what she wants. I told her NO! I took her elsewhere, and am doing the installation myself.
THIS, is Marvins Lowe's. THIS is how employees are treated, so guess how customers feel?
This story is not embellished, nor bias in any way. Its factual and accurate. THIS is how Lowe's treats people - both employee and customer -and they simply DO NOT care.
My resume is together. My friend just quit, and Ill be right behind him. The entire corporation is busch league, insulting, and nothing more than run by Home Depot rejects copying H.D. to a TEE! They even put up the exact same picture display at Pro that Home Depot has! Customers ask if Home Depot bought out Lowe's. We say, yup. Gotta call a spade a spade. Right Marv?