A true leader fights for their team! A true leader stands up for their team! A true leader defends their team! A boss throws their team under the bus, whereas a leader would never do that. A boss says “I” and a leader says “we”. A boss barks out orders and commands, and a leader works right alongside you. A true leader would never ask you to do something that they themselves couldn’t do. A leader looks out for their team and a boss looks out for themselves. A boss assigns blame and a leader shares blame. A boss directs from afar, but a leader is right there with you in the trenches.
When I see all these posts about store managers getting raked over the coals for going a few hours over demand, it’s clear to me, that CVS is a company filled with bosses NOT leaders. A leader fights for the people underneath them, a boss only fights for corporate!