Work on your resume's. Marvin says he wants to Improve internet sales in 2020. Marvin won't need high dollar .knowledgeable employees to pull internet orders
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No pickup desk though, that makes sense. When I think of a good delivery company for example, ideally all of the people sorting and delivering my stuff are taking time away from their real jobs to do it.
Its dangerous when Marvin is cocentrating..lol
pretty typical for me to have done my homework and go into a store and not have the item that the site shows. its a systemic retail problem, not lowes. a number of reasons for this, one including theft.
ordered twice from home depot this year – both times the item ship to store arrived after 10 days!!!!
my point isnt to promote lowes but to point out it isnt a lowes problem its a corporate greed problem. under investment in the business and over-investment in the shareholders.
The entire process for the customer is 100% annoying, frustrating, and incompetent. It starts with the customer going on the web site that says we have the item(s) in stock when we dont. Or the location is all wrong.
I get at least 5 customers daily with these issues. They have their phones out, have done their homework, only to be given an incorrect, and incompetent source of information! Then, they yell at me, a person who has done nothing but try and be honest and help them. While I do that, and apologize for corporate incompetence, I have 10 different managers tasking me, telling me to get CC apps, make customers take surveys, etc. Micromanaged to the millionth degree!
Once a customer places an internet order, they arent even instructed when, how, or where to pick up the item. Again, we have 10 custromers daily come to the Pro desk to pick up merchandise. This is because Marvin eliminated the pick up area because he didnt think of it! It was Niblocks baby, so Marvin k–led it, and made customers go to an already understaffed and busy front end.
When we instruct customers to the front end / customer service area for pick up, they argue, then demand WE help them at lumber because "no one ever helps them / they wait for hours / and its impossible at the front end" among many other complaints. So now we have Pro Specialists walking the entire opposite end of the store to get merchandise from receiving and load customers which means.. yup! No Pro customers now are being serviced. This under-staffing is rampant in every store and every market nation wide!
No one at corporate could even tell me WHY some internet orders have a PRO LOGO across the top. Its been 6 months, and many emails went out to top brass, corp Pro team members and not a single one got back to us.
The entire system of Lowe's is broken. Its staffing model, operations, everything. Cart=before-the-horse Syndrome at its worst! Everything is backwards. Marvin goes on interviews and media saying we are "focusing on sewrving the Pro and customers" yet everything in action is the opposite. He makes flase claims of what we are doing for the Pro, yet they are lies. The Pro loader is off being used to load morning delivery trucks, The Pro CSA doesnt know how to log into Genesis because he has been working as a lumber CSA for a year and a half!
Specialists are hired with ZERO experience and cannot process sales!
DIY customers scream daily because they cant get a single red vest to help them because there arent any!!!
Bottom line is, oong term, Lowe's is in serious trouble. Customers have been leaving in droves since the CPO rolled out, making installs a sale with with no service to the customer! They used to be able to call the store, or come in and speak with someone. Now? They cal the CPO number in a different time zone and go on hold for an hour, then cannot be helped.
Then they rolled out XPO. A delivery service so ghetto and bad, many more customers refuse to even step in the Lowe's door any longer after XPO refused serviced, rescheduled that morning after the customer waited and took off from work, and when XPO simple left their fridge on the front stoop and drove away!
Should I continue? No need.. you all get the point. Lowes is completely broken in every regard. Nothing "flows" operationally. Its fire putting out daily. Every minute of every day managers and employees run around like sick, r—ded, perceptual animals addressing emergencies and each day is groundhog day. There are NO LEADERS, no answers, and no hope in sight for resolve.
Lowes doesnt deserve any person with any integrity or work ethic. Period!
"We're not going to give it away this year," Lowe's president and CEO Marvin Ellison said on the company's third-quarter earnings call Wednesday. He added the home-improvement retailer last year offered a lot of site-wide promotions that "gave a lot of value to the customers," but "little value to the shareholders and to the company from a profit perspective."
im not sure how to take this really. hes either the dumbas ceo of a fortune 50 company....seriously making an arrogant statement like that right before what you hope is a profitable week upcoming!!
OR, he never invested like he claimed in making black friday more successful – supply chain, merchandise, internet infrastructure so to make it look like you have you make the deals less appealing and then make dumb–s statements. so when the day doesnt feature site crashes you can claim your investments have paid off. obviously all the money earmarked for infrastructure upgrades then went to stock buybacks. i think he admitted that in the 4th quarter call from 2018 or Q1 of 2019.
bottom line...when was the last time a company wanted to make a statement as NOT being great value and lowest prices in town!
Only an id–t (Marvin) would admit that. Didn’t he hire his friend from target to be our internet guru? We continue in the tradition of half a$$ing things to save money.
One wonders - Marvin Says: "e-commerce Is Still a Mystery For Us"
Lowes has been prioritizing and doing internet orders for years now. Lowes isn't going exclusively online though
When we had the Internet there was never no one staffing it so the only thing you can do is just make it a priority to pull that order in about five or six hours and give them the bad boxes that way they know to come in the store why should I help lowes become a Amazon