There weren't nearly as many people here as in the previous years...
13 replies (most recent on top)
Black Friday we beat comp.
However, Saturday/Sunday was a complete loss!
They pulled associates from other departments to cover appliances, what a waste. Appliances were Dead all weekend.
So, 6 associates stood both days doing nothing but BSing. What a fracking waste!
Worst Black Friday weekend I’ve seen in 10 years. But I’m sure Marvelous and Minny Mitts Joe will spin how great Lowe’s did because of their great planning and execution! They are so full of p–p
Our margins where bad, record number of internet orders, but we still missed last year by 30k and I closed and was told per my ASMs that per the district manager the store was to stay open until 10 as we are near the local mall, with the store set to close at 9 all the closers where scheduled till 10 staying open only a handful of us where “voluntold” we would be staying. We closed the store and zoned up with only 6 people including the head cashier and 1 ASM and 1 DS closing, this is a 50 million dollar store folks. Just an absolute mess
No one gives a sh–
I worked until 4pm. Last I looked, we were around $350,000 with an 8.3% margin.
It never got over 2% until around noon.
Made our comp by 16%, negative 32% day before Thanksgiving.
Lowe’s was busy when I walked through but 1 person in line at each register.
Depot was jam packed. I couldn’t get down the aisles, it was a big traffic jam of people. Registers were all open and 4 customers deep.
Lowe’s has people at the door handing out the weekend ad. Depot was doing a kids clinic with around a hundred kids and their parents.
I counted 8 picnic tables full of kids.
Our store made comp by almost 100k and went over 400k in sales. Margins were low, but they are for every store (every company) on Black Friday. That’s kind of the point of the day in retail is to just drive volume sales. No IT issues for the first time since I’ve been with Lowe’s either. Everything went smooth.
We made our comp by 12k but missed our goal.
We made our comp ny 12k but missed our goal.
I noticed there wasn’t Christmas music over the system. Is this for PC?
I am an appliance specialist in a market that not only is using the third party delivery service (XPO) but also a cross dock facility (XDT) for the bulk of our appliance deliveries. All I can say is whatever imbeciles in corporate concocted this system did not beta test this software abomination before dropping it on us. For those who have not experienced the utter terror of what this does you are lucky and should drop to your knees and kiss the ground right now.
A little background. Basically when a cross dock is involved your Genesis software gets modified to convert you appliance order (at time of tender) into a internet Sterling order that (hopefully) gets assigned to the cross dock facility for fulfillment. The cross dock receives daily shipments from the ADC (Appliance Distribution Center) so when it is firing on all cylinders the customer can typically get their appliances delivered the next day (provided their order get successfully through the system before 4PM and the cross dock is not already fully booked for the next day). These same stores basically no longer have much in the way of backroom inventory as most items (refrigerators, ranges, washer & dryers) were converted to SOE and nearly all of the excess inventory gets picked up and sent back to the ADC. Both you and your customers are now dependent on the combination of ADC & cross dock to get the orders to the customer in a timely manor as your store is no longer involved. The ONLY way you can force an order to stay in house is to sell the entire order as pick-up later (e.g. installs).
Even when the ADC is flush with inventory we have seen Sterling orders getting split (e.g. refrigerator coming from cross dock but the water supply line being delivered from yet another local store) with delivery dates that may not be the same. However, when the ADC is either low or OUT OF INVENTORY how the order get resourced is totally up to the software. Doesn't matter if you attempt to sell an "out of stock" SOE item as "stock" as the software is still likely to convert into a Sterling order and can allocate the order to stores that are well over 50 miles away (namely stores that are non-cross dock stores that are still showing store inventory). Those stores may in turn resource that same order elsewhere. We are already seeing examples of orders that have been re-resourced a half dozen times and still with no firm ETA to customer. If these customers were originally expecting next day delivery you can connect the dots as to how well that is going over with them.
At this point in the month long Black Friday appliance sale our ADC is either extremely low or completely out of inventory on over 50% of the appliances our customers are requesting so we are seeing an extremely high incidence of Sterling order issues and we are loosing sales right and left to both Home Depot and Best Buy on account of it. The true irony is many associates (including some members of management) either don't care or comprehend the magnitude of the problem and only get involved AFTER the CCIC issues come rolling in and/or you have a screaming customer in the store. And guess what campers, there are going to be a ton of them! GREAT JOB CORPORATE!!! And thank you so so much for totally abandoning your associates with this train wreck!
I closed. Appliances, not my department, I’m good enough to close the department on a busy Black Friday but not good enough to get a specialist position. Sales were up, but margin was down, way down. Must of been all the moose munch, skate boards, and unicorns.
I opened. We had customers waiting to get into store at 6 am.
By the time I left, we had 200K in drawers but our margin was chit.