What a bunch of hog wash, all these processes just add more levels of bull c-ap so you can't get real work done. Hopefully someone higher up see though this c-ap and comes of with a process that both L-CSC and L-HPES can access and perform.
Maybe one day we'll get executives that really understand what we do and they create a process to make it efficient, easy to use and easy to execute.
Sofia, Bulgaria, Manila , Bangalore and Chennai centers but NOT 1 US center. Yells you something doesn't it?