I have no faith in CD running NAA. Rumors were that CX Renewals would be on own and then they moved it under CB who runs the customer success and she slaughtered that team within 4 days of running it. That's when the first RIF happened. CD never showed any interest in the Renewals team. He hired MB (exSFDC) to run that team and he even jumped ship I believe right after 1 year to field sales and now runs that team. When I was there, he was all talks and didn't do s. That team has gone through so many VPs its insane. I heard CB has YD and MF running the Sshow.
What is becoming to these people working for O. Like everyone is saying, get out while you can. Unexperienced people running what they do not know and taking it to the ground. Sad reality.