Are we respecting people’s time and not overselling to them or are we slamming accs & pt ??? DM’s, RD’s, VP’s & MP’s are struggling to maintain profit margins/goals from upper management and now are reverting back to old ways of management. This company is so contradicting its insane
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Nothing to do with layoffs...this is the layoff board, not the complaint board.
GTFO with this garbage.
Everyone know retail is a dead duck. Words out with intelligent people they are slam fest snake pits. Only old codgers dare enter. Jig is up.
The original reply was spot on if you move past the leaderboard point, dms are useless, sit at home in their pjs all day to talk about why pull through is down. Get out there and work lazy bums
If the company really wanted to save money they could get rid of at least 50% of upper management ( dm and above ). These people do nothing.... occasionally show up in the store, stand in a corner for an hour, b–ch about the numbers and tell us all we s—.....yet most of these people have never had to do the job we are doing, sure maybe some have come up through the ranks but most didn't have to put up with micromanaging and trying to hit 20 different kpi's, I know of a couple that did but we're shady AF.
Can confirm, 2.0 wasn't an initiative. It was "leadership" reaction to Hans constantly saying he wanted to 2.0 things, as a talking point. Problem is, most people in DM role and above got there by playing politics so they tend to be reactive. They took 2.0 talk as a call to blow everything up but none were prepared or have the skill set. So now a year of 2.0 I ask, do we even have a need for DMs? What do they REALLY do that couldn't be accomplished by their direct reports?
So there is a lot to unpack here. First, the fact that DMs and RDs don't deliver the same message as the company directive is results. They have one idea of what drives results and the company is attempting to shift that idea. Ultimately the message isn’t being conveyed effectively. What is that message? I’m not sure anyone is sure. Which contributes to the issue. Verizon wants to adapt to the emerging markets and the way it’s consumer wants, while maximizing profitability. Old school managers only focus on the latter not realizing that focus on the former will yield a better return. Customers don’t want to spend all that time in stores. Which will drive online traffic and reduce in-store traffic. This will result in a restructuring. Yes, layoffs. This is market driven. And if the in store experience is going to be limited, let authorized retailers deal with that. Again, market driven. But that’s just me I guess. While I don’t Necessarily Like the changes. It’s what the market as a whole is going to. Wanna change that? Be more patient with the in-store experience and stop buying accessories from an online source. Care about people keeping their jobs? Keep them in business. But that would require additional costs on your part.
Don’t forget the centers being closed saves money too
Leaderboard isn’t coming back. With the reduction of commission pay out + no backfilling positions Verizon is more profitable now then recent years.
Last month was one of the worst months for Verizon in 10 years (fact). Everything was down in retail but of course they will blame the virus. Yes the virus had some impact nobody disputes that. Look for a revised leaderboard to make a swift comeback in the next month. Don’t worry the network can survive for itself without kissing the customers @ss all the time. If a boomer is going to leave Verizon because they feel an employee didn’t kiss @ss then don’t let the door swing hit you on the way out. Go get that c-appier service and tell everyone you left Verizon!